Summary
Overview
Work History
Education
Skills
Accomplishments/Activities
Work Availability
Timeline
GeneralManager

Sheila Hazely

Summary

Strategic, enthusiastic, and driven management professional with 20 years of proven success in sales, merchandising, operational controls, and human resources. Solid understanding of the off-price retail industry with a focus on customer service, talent development and profit and loss. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

28
28
years of professional experience

Work History

General Manager

Burlington
06.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Manager

Burlington
06.2019 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Store Manager

TJMaxx
10.2015 - 04.2019
  • Expanded customer base by implementing fun and creative ways to obtain credit card and gift card customers resulting in credit application per transaction rate of 1.26 vs.. the chain at .86.
  • Reduced shrink three consecutive years. Planned at 1.32, achieved .86 end of year by partnering with Loss Prevention to ensure all shrink reduction programs were effectively communicated, implemented and enforced.
  • Increased sales by strategically prioritizing new receipts to the sales floor resulting +3.2 over LY.
  • Cultivated a new store environment by providing coaching, mentoring, and feedback to management team and staff resulting in 7 promotions within the store and 2 streamlined for the district.
  • Accountable for financial operations (I.e. Payroll budgets, cash control, mark-down compliance, damages, and other controllable expenses.
  • Collaborated with Assistant Managers to ensure merchandising philosophies were adhered to and identified opportunities to drive sales.
  • Pursued and sustained partnerships with community-based organizations and charities to create good neighbor relations.

Operations Manager

TJMaxx
02.2011 - 10.2015
  • Ensured all company procedures and policies regarding labor, safety, and health regulations were in compliance.
  • Resolved minor HR issues.
  • Surpassed staffing ratios by -2.0 % while controlling payroll budgets and expenses. Monitored and audited budget daily.
  • Strategically created work schedules using the Kronos system resulting in increased customer service scores in several areas.
  • Ensured store had "ready now" candidates for promotional opportunities.
  • Leveraged strengths and talents of associates to drive sales and support other company programs such as credit cards, gift cards, and online shopping.

Merchandise Manager

TJMaxx
04.1997 - 02.2011
  • Planned and executed merchandise standards based on company expectations.
  • Provided coaching, mentoring, and feedback to staff to drive productivity.
  • Supported Operations Manager with talent acquisition.
  • Worked with stocking team to establish daily priorities.
  • Collaborated with department leads to strategize for upcoming events and product loads.

Education

Business Administration

Oakland University
Rochester Hills, MI
05.1991

Skills

  • Internal and external relationship building expert
  • Inventory Control
  • Visual Merchandiser
  • Strategic and tactical planner
  • Talent Acquisition and Developer
  • Fiscally Responsible
  • Efficient multi-tasker
  • Schedule management

Accomplishments/Activities


  • Successfully reversed the direction of a failing urban store in one quarter meeting all business metrics and a sales increase of 10% by end of year.
  • Exceeded shrink goals every year thru operational efficiencies. Planned for 1.33 , achieved .86.
  • Maintained full-time/part-time ratio of 78% with company standards set to 80%.
  • Managed stores from $4.5 million -$15 million with staff counts from 25-80 people.
  • Facilitated and coordinated of the company's Michigan division of the YBI program for 3 years . A program that prepares high school students for the job market as well as several other community activities.
  • Member of the Rapid Response Team that promotes positive associate relations and the Safety Committee.
  • Trained and onboarded management. Several leads promoted under my leadership.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager

Burlington
06.2024 - Current

Assistant Manager

Burlington
06.2019 - 06.2024

Store Manager

TJMaxx
10.2015 - 04.2019

Operations Manager

TJMaxx
02.2011 - 10.2015

Merchandise Manager

TJMaxx
04.1997 - 02.2011

Business Administration

Oakland University

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