Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHEILA HENDERSON

Notasulga,AL

Summary

Proven leader and efficient multitasker, demonstrated through successful supervisory roles at Petro Truck Stop and adeptness in kitchen organization and customer service. Excelled in reducing food waste and enhancing team performance, showcasing a strong work ethic and quick-learning ability. Achieved consistent customer satisfaction and sales targets by leveraging grill mastery and active listening skills.

Overview

11
11
years of professional experience

Work History

Rock Star Grill Operator

Waffle House
02.2024 - Current
  • Cleaned and maintained kitchen equipment regularly.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Distributed food to team members with efficiency in high-volume environment.
  • Prepared average of Number orders each shift.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Upheld consistent food temperatures throughout service hours, ensuring both safety standards compliance and optimal flavor retention.
  • Maximized grill performance through routine maintenance and cleaning procedures.
  • Reduced food waste through diligent portion control and proper storage techniques.

Sales Associate/ Relief Manager

RaceTrac Petroleum Inc.
02.2022 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed efficient cash register operations.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Cook

Torch 85
08.2016 - 03.2020
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Trained and assisted new kitchen staff members.

Cashier Team Lead

Petro Truck Stop
05.2013 - 08.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Associate Of Business Administration -

Virginia College - Birmingham
Birmingham, AL
06.2010

General -

Notasulga High
Notasulga, AL
06.1996

Skills

  • Quick-learning
  • Team Player
  • Kitchen Organization
  • Safe Food Handling
  • Adaptable
  • Supervisory Experience
  • Equipment Cleaning
  • Grill Mastery
  • Cross-Contamination Prevention
  • Menu item preparation
  • Food presentation
  • Allergen awareness
  • Temperature Control
  • Willing to Learn
  • Strong Work Ethic
  • Customer Service
  • Cleaning and organization
  • Multitasking and Organization
  • Flexible Schedule
  • Food Service
  • Multitasking
  • Reliability
  • Active Listening

Timeline

Rock Star Grill Operator

Waffle House
02.2024 - Current

Sales Associate/ Relief Manager

RaceTrac Petroleum Inc.
02.2022 - 01.2024

Cook

Torch 85
08.2016 - 03.2020

Cashier Team Lead

Petro Truck Stop
05.2013 - 08.2016

Associate Of Business Administration -

Virginia College - Birmingham

General -

Notasulga High

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SHEILA HENDERSON