Sheila Henley
Ann Arbor,MI
Summary
Resourceful and detail-oriented Due Diligence Analyst with extensive experience in client support, credentialing/vetting, and compliance. Proven ability to verify data authenticity, manage complex processes, and communicate effectively with stakeholders. Demonstrates strong critical thinking, adaptability in fast-paced environments, and a commitment to collaborative teamwork with emphasis for continuous learning.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Due Diligence Analyst
Thomson Reuters
08.2021 - Current
- Vet potential customers to grant access to Thomson Reuters Public Record Software: CLEAR & Westlaw
- Verify and confirm authenticity of submitted data
- Communicate with Sales Representatives and other Stakeholders regarding customer onboarding and next steps
- Request onsite inspections and manage the reporting process
- Monitor team inbox communication channel with field representatives
- Maintain and update customer database for public records accounts
- Process re-verification applicants
- Collaborate on ad hoc projects
Client Support Specialist I
Thomson Reuters
11.2015 - 08.2021
- Provided professional support via phone and email to clients
- Clearly communicated products, services, promotions, and policies
- Assisted clients with software application inquiries
- Researched and resolved client disputes, ensuring fair outcomes
- Proposed effective solutions utilizing all available resources
- Handle customer complaints and provide appropriate solutions with time manner, maintaining a positive customer experience
- Advise and educate customers with procedural guidelines to ensure complete solutions and resolution to their service and technical inquiries.
Patient Care Coordinator
Walgreens Specialty Pharmacy
10.2009 - 11.2015
- Processed prescription orders efficiently and accurately
- Delivered high-level customer service, proactively resolving patient claims and complaints
- Maintained patient profiles and ensured HIPAA and PHI compliance with federal privacy laws
Mortgage Closing Processor
Citi Bank
07.2009 - 10.2009
- Scheduled mortgage closing appointments with attorneys' offices
- Reviewed mortgage loans to ensure all conditions were satisfied prior to closing
- Coordinated with borrowers and title companies to request necessary documentation
Education
M.A. - Public Administration and Policy
Rutgers State University of New Jersey
Camden, NJ05.2008
B.A. - Communication
Eastern Michigan University
Ypsilanti, MI12.
Skills
- Proficient in PC Platforms: Windows
- Outlook
- Critical thinking
- Detail orientation
- Excellent organizational skills
- Time management
- Strong verbal communication skills
- Strong written communication skills
- Adaptable
- Eager to learn
- Self-motivated
- Collaborative team player
- Analytical thinking
- Teamwork and collaboration
- Adaptability
- Information verification
- Communication skills
- Professionalism
- Team building
- Data verification
- Cross-functional teamwork
- Attention to detail
- Written communication
- Relationship building
- Teamwork
Timeline
Due Diligence Analyst
Thomson Reuters
08.2021 - Current
Client Support Specialist I
Thomson Reuters
11.2015 - 08.2021
Patient Care Coordinator
Walgreens Specialty Pharmacy
10.2009 - 11.2015
Mortgage Closing Processor
Citi Bank
07.2009 - 10.2009
M.A. - Public Administration and Policy
Rutgers State University of New Jersey
B.A. - Communication
Eastern Michigan University
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