Sheila Hernandez-Trujillo
Wilmington,DE
Summary
Motivated, self-directed Graduate Student with exceptional verbal and written communication skills. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Freddy’s Wings & Wraps
01.2021 - Current
- Interacted with customers efficiently to maximize customer satisfaction.
- While learning the ability to work in a fast-paced environment, overseeing restaurant staff performance to maintain great quality within the restaurant.
- Regularly monitored and maintained daily inventory and quality of the products on-shelf.
- Managed over 20 customer calls per day.
Internship Student
PAWS For People
08.2022 - 12.2022
- Reported back to supervisor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Prepared project presentations and reports to assist senior staff.
- Provided project progress updates and proposed solutions to issues.
- Sorted and organized files, spreadsheets, and reports.
Picker
On-Time Staffing
06.2019 - 08.2019
- Picked out products for further shipment in an orderly and organized time in a team oriented procedure.
- Helped me learn how to manage time, be consistent, and communicate effectively with my co-workers to complete the tasks given.
- Pulled orders quickly to maintain demanding productivity goals.
- Verified proper labeling and identification on all orders before shipment.
Education
Bachelor of Arts - Psychology
University of Delaware
05.2023
High School Diploma -
Alexis I. DuPont High School
06.2019
Skills
- Active Communication
- Overseeing Employees
- Customer Service and Satisfaction
- Google Drive
- Directing Team Members
- Computer Proficiency and Microsoft Office
- Research and Analysis
Timeline
Internship Student
PAWS For People
08.2022 - 12.2022
Assistant Manager
Freddy’s Wings & Wraps
01.2021 - Current
Picker
On-Time Staffing
06.2019 - 08.2019
Bachelor of Arts - Psychology
University of Delaware
High School Diploma -
Alexis I. DuPont High School
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