Sheila Hernandez De Garrido
Harriman,NY
Summary
Prepares, maintains, and preserves administrative documentation, data and records for case files Proven ability to exercise independent professional judgment when presented with a wide range of problems at various levels of difficulty Exceptional ability to maintain confidentiality and security Serve as liaisons between members, doctors, and other contacts, to help member who face problems such as disabilities, medical/mental health discrepancies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Home Supervisor
MJHS/ ISABELLA GERIATRIC CENTER
01.2022 - Current
- Supervise team of 7 care managers
- Collaborate with medical, mental health providers and community agencies to assist/connect members with their needs
- Facilitate individual and group supervision
- Conduct audits on cases to ensure cases are in compliance according to standard
- Provide education and support regarding program/organization updates
- Monitor daily activities, home visits and case management performance
- Cover cases as needed to ensure members services are rendered
- Reported unusual concerns or urgent conditions to program management
Health Home Care Manager
ISABELLA GERIATRIC CENTER
02.2018 - 12.2021
- Conduct Bio-Psychosocial assessments for members to gather historical background information such as demographic, medical, social, psychological and educational to assess needs and provide individualized services
- Create individualized care plan with concerns, goals, and immediate tasks and interventions to follow through NYP EPIC system
- Conduct HARP eligibility assessment, and complete Plan of Care
- Conduct face to face meetings in home, community or medical provider to address identified needs and coordinate services
- Accompany member to medical or mental health appointments to advocate and assist with stabilization of medical and mental health condition
- Link members to primary medical provider and educate members on importance of preventative medical services to avoid hospitalization and emergency room admissions
- Provide education about medical conditions and encourage appointments and medication compliance
- Make referrals to medical transportation, home attendants, nursing, substance abuse or mental health services
- Ensure that members are connected with eligible entitlement programs such as social security benefits, food stamps, Medicaid and housing
- Follow up with hospital discharge recommendations and closely monitor medical conditions to ensure stability
- Empower members to achieve independence in their communities.
- Managed caseload of 45-50 members.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
Case Manager
GEEL COMMUNITY SERVICES
12.2014 - 02.2018
- Case Management services for previously homeless adults diagnosed with SMI, medical condition
- Clinical meetings with adults whom have SMI two times during month or as needed, in office or apartments
- Provide case management services to 18 tenants
- Participate in bi-weekly Supervision, and weekly staff meetings
- Obtain updated consents, medical forms, service plan reviews and psychosocial
- Assist tenants with low-income and supportive housing application
- Assist tenants in maintaining and obtaining entitlements such as SS benefits, P.A, and Medicaid
- Document progress notes in AWARDS, and update MAVEN system as needed
- Rotated on call emergency cell phone.
Case Manager
Isabella Geriatric, 5073
04.2013 - 07.2014
- Assist Nurses during inpatient hospital visit at 5 major hospitals in Manhattan, to verify eligibility for pt to program
- Conduct follow up Home Visit to pt within 48hrs after discharge from hospital
- Performed follow up on pt after home visit, conducting three follow up phone calls
- Document clinical notes on each pt into Allscripts database
- Participate in weekly staff meetings, and monthly webinars.
- Identified issues, analyzed information and provided solutions to problems
Program Aide
Service Program For Older People, Inc
09.2010 - 04.2013
- Conduct progress notes and give feedback to supervisor, and director about clients in groups
- Lead active and therapy groups 10 dementia clients in Adult Day Center
- Enter ADC Attendance and Groups into AWARDS
- Assist clients with any aid needed
- Supervise, and assist clients during trips and special events or activities
- Prepare and serve meals to clients in program.
- Reported issues to supervisor for quick resolution.
Education
Bachelor of Arts Degree - Social Work
Lehman College of The City University of New York
The Bronx, NYMaster of Science - Health Care Administration
Monroe College
The Bronx, NY06.2025
Skills
- Excellent communication and interpersonal skills and ability to communicate orally & in writing
- Excels in supervision, presentation, and group facilitation, as well as, keen ability to motivate adults within groups and independently
- Knowledgeable of Microsoft’s suite of business productivity tools (Word, Excel, & PowerPoint)
- Ability to counsel individuals, groups, families, or communities regarding issues including mental health, substance abuse, physical abuse, social adjustment, or medical care
- Excellent Communication
- Written and verbal communication
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
Certification
Substance Abuse Counseling, Understanding the Community of Mental Health, HIPPA, Social Security Benefits
Timeline
Health Home Supervisor
MJHS/ ISABELLA GERIATRIC CENTER
01.2022 - Current
Health Home Care Manager
ISABELLA GERIATRIC CENTER
02.2018 - 12.2021
Case Manager
GEEL COMMUNITY SERVICES
12.2014 - 02.2018
Case Manager
Isabella Geriatric, 5073
04.2013 - 07.2014
Program Aide
Service Program For Older People, Inc
09.2010 - 04.2013
Bachelor of Arts Degree - Social Work
Lehman College of The City University of New York
Master of Science - Health Care Administration
Monroe College
Substance Abuse Counseling, Understanding the Community of Mental Health, HIPPA, Social Security Benefits
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