Sheila Hill
Norfolk,VA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Freight Claims & Settlement Manager
Smithfield Foods, Inc
Suffolk , VA
03.2023 - Current
- A newly created department was established to capture liability issues attributable to various vendors. First year collections were $4 million dollars versus prior year collection averaging $1 million dollars.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance reviews for team members.
- Managed vendor relationships by applying contract language and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure an efficient and interdisciplinary workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Streamlined communication channels, improving information flow and decision-making speed.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed risk by developing and implementing effective risk management strategies.
Loss Prevention Manager
Smithfield Foods, Inc
Smithfield , VA
06.2006 - 03.2024
- Maintained a high level of customer service while enforcing loss prevention policies.
- Assisted with the development of employee training programs and departmental SOPs, such as identifying root cause.
- Planned and launched policies and procedures to minimize asset losses.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed risk by developing and implementing effective risk management strategies.
- Monitored staff performance and addressed issues.
- Streamlined communication channels, improving information flow and decision-making speed.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Fleet Dispatcher
Smithfield Foods, Inc
Smithfield , VA
10.1994 - 06.2006
- Communicated regularly with drivers to provide guidance on routes, traffic conditions, and other relevant information.
- Maintained accurate records of all incoming and outgoing shipments, ensuring that proper documentation was completed for each delivery.
- Verified driver qualifications prior to assigning them a route or task.
- Assisted in managing a fleet of unionized drivers.
Education
Bachelor of Science - Interdisciplinary Studies
Old Dominion University
Norfolk, VA05-2022
Associate of Arts - Business Administration
Paul D Camp Community College
Franklin, VA05-2017
Skills
- Financial Management
- Performance Management
- Staff Development
- Strategic Planning
- Contract Management
- SAP
- Proficient in SAP
- Compliance & Regulations
Accomplishments
- Charles Henry Gray Award - Employee recognition for exceptional and quality work in Loss Prevention role.
Certification
- CCP - Certified Claims Professional - Demonstrates competency of the fundamental principles of managing freight claims, and competency in practical application of concepts and integrity to the profession.
Affiliations
- Paul D. Camp Community College Foundation- Trustee Board Member. Appointed: 2018-2021. Represented Smithfield Foods as a Board Member, whose purpose was to assis the College with endowments, scholarship funds, support activities and provide support of academic and community enrichment programs.
SOAR -Mid-Level Leaders Program
- Currently enrolled- Graduation / October 2024: This Mid-Level Leaders Program (MLP) is a 12–24-month program geared towards developing mid-level professionals into the future leaders of Smithfield. There are business acumen enhancing projects and opportunities to increase awareness and exposure to the following areas: Corporate, Finance, Operations, Sales, Plants, and Distribution Centers to give the SOAR participant an opportunity to see different facets of the company.
Timeline
Freight Claims & Settlement Manager
Smithfield Foods, Inc
03.2023 - Current
Loss Prevention Manager
Smithfield Foods, Inc
06.2006 - 03.2024
Fleet Dispatcher
Smithfield Foods, Inc
10.1994 - 06.2006
Bachelor of Science - Interdisciplinary Studies
Old Dominion University
Associate of Arts - Business Administration
Paul D Camp Community College
- CCP - Certified Claims Professional - Demonstrates competency of the fundamental principles of managing freight claims, and competency in practical application of concepts and integrity to the profession.
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