Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHEILA HOBBS

Colbert

Summary

Seasoned team leader with extensive experience in the hospitality and customer service industries. Proven success in driving guest and employee satisfaction by delivering exceptional service, managing staff, and developing hospitality programs. Adept at resolving conflicts and streamlining operations to maximize efficiency. Committed to delivering high-quality results and cultivating a positive, customer-focused working environment.

Dynamic customer service professional with extensive experience at Omni Care 365, excelling in complaint resolution and customer relationship management. Proven track record in optimizing operational efficiency and enhancing guest satisfaction as a Hotel Manager at Budget Inn Inc. Skilled in scheduling and maintaining punctuality, ensuring seamless service delivery.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Overview

17
17
years of professional experience

Work History

Customer Service Representative

Omni Care 365
10.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.

Hotel Manager/Hotel Front Desk Clerk

Budget Inn Inc.
03.2008 - 03.2024
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Developed and implemented marketing strategies to promote hotel services.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Reviewed guest feedback surveys on a regular basis and took corrective actions as needed.
  • Successfully managed daily operations of a busy hotel, including supervising staff and resolving customer complaints.
  • Performed periodic audits of
    hotel services and facilities to ensure quality and consistency.
  • Established policies and procedures to ensure efficient
    operations of the hotel.
  • Recruited, trained, motivated, evaluated, and supervised staff members.
  • Conducted regular inspections of all areas within the hotel premises.
  • Coordinated with vendors for purchasing supplies, equipment, and
    services.
  • Ensured compliance with safety regulations in accordance with local laws.
  • Performed administrative tasks
    such as scheduling shifts, payroll processing.
  • Optimized room rates to gain maximum occupancy figures and improve revenue growth.

Education

High School Diploma -

Achille High School
Achille, OK
05-1987

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Stress management
  • Product knowledge
  • Punctuality and reliability
  • Typing proficiency
  • Customer relationship management (CRM)
  • Schedule mastery

Timeline

Customer Service Representative

Omni Care 365
10.2024 - Current

Hotel Manager/Hotel Front Desk Clerk

Budget Inn Inc.
03.2008 - 03.2024

High School Diploma -

Achille High School

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