Sheila Holder
Schenectady,New York
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Heritage Home For Women
05.2013 - 10.2022
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Operations Manager
Senior Services Of Albany
09.2004 - 05.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Office Manager
Senior Service Of Albany
01.1996 - 09.2004
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Office Assistant
Meals On Wheels
04.1990 - 11.1996
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Expedited document processing with accurate data entry and timely filing.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
Education
No Degree - Business
Jefferson College
Steubenville, OHSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Clerical Support
Timeline
Administrative Assistant
Heritage Home For Women
05.2013 - 10.2022
Operations Manager
Senior Services Of Albany
09.2004 - 05.2013
Office Manager
Senior Service Of Albany
01.1996 - 09.2004
Office Assistant
Meals On Wheels
04.1990 - 11.1996
No Degree - Business
Jefferson College
Similar Profiles
Jaqueline Osiris EspinalJaqueline Osiris Espinal
Lead Unregulated Care Provider at Heritage Heights/ Heritage Suites Retirement HomeLead Unregulated Care Provider at Heritage Heights/ Heritage Suites Retirement Home
Sabrina SomervilleSabrina Somerville
Nursing Assistant at Heritage Of Clara Barton Nursing Home / Home HeaNursing Assistant at Heritage Of Clara Barton Nursing Home / Home Hea
Love JuliaLove Julia
Home Warranty Service Manager at Globe Home Protection & Heritage Home WarrantyHome Warranty Service Manager at Globe Home Protection & Heritage Home Warranty
John SeidenbergJohn Seidenberg
Insurance Account Executive at Broadview Insurance AgencyInsurance Account Executive at Broadview Insurance Agency
Shatiki BeattyShatiki Beatty
Patient Care Technician | CNA II at St. Peter's | Trinity HealthPatient Care Technician | CNA II at St. Peter's | Trinity Health