Sheila Holmes
Hinesville,GA
Summary
Professional and Energetic Inventory Control Specialist with experience completing daily cycle counts, recording Purchase and updating logs. Self-directed, dependable and focused on cost-effective and streamlined operations. Goal-oriented with proven background as an eager problem-solver with good critical thinking and organizational abilities. Deep dedication to collaboratively solving issues and achieving deadlines in high-volume settings.
Overview
16
16
years of professional experience
Work History
Inventory Control Lead Specialists
Grocery Outlet Distribution Center
Sacramento , CA - California
01.2018 - 12.2023
- Maintained accurate inventory records and conducted regular cycle counts.
- Monitored stock levels, identified discrepancies, and communicated with vendors to ensure timely delivery of goods.
- Developed processes for tracking inventory levels, purchases, and deliveries.
- Coordinated with internal departments to ensure proper product placement in warehouse locations.
- Provided training and guidance to new staff members on inventory control procedures.
- Prepared purchase orders based on established reorder points.
- Resolved customer complaints regarding order accuracy or shipment delays in a timely manner.
- Developed processes for tracking returns from customers as well as damaged items returned from vendors.
- Collaborated with suppliers to negotiate pricing discounts while maintaining quality standards of products received.
- Re-stock items, place items on shelves and cleaned warehouse
- Inspected incoming materials for damage.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Answered Phones and assisted Customers
- Organized regular training sessions for personnel responsible for stocking, organizing, and controlling inventories.
- Reviewed vendor invoices against purchase orders prior to payment processing.
- Participated in physical inventory counts to keep information accurate and current.
- Maintained detailed records of all incoming and outgoing products in the warehouse.
Customer Service Representative/Driver Helper
LKQ
Hayward, CA
12.2016 - 12.2017
- Delivered Automobile parts to various clients and accepted payments
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Followed company policies and procedures when operating a vehicle or performing duties onsite.
- Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
- Reported any discrepancies between order and actual product received by customer.
- Provided excellent customer service by answering questions about products or services offered by company.
- Verified correct quantity of items delivered to each customer location before leaving site.
- Collected payments from customers as required upon delivery completion.
- Maintained cleanliness of assigned vehicle inside and out throughout duration of shift.
- Requested customer signatures for deliveries.
Customer Service Representative/Call Center Representative
Ernst & Young
Sacramento, CA
02.2012 - 10.2016
- Provided Tax Screening questions to employees from Various Companies
- Answered inbound and outbound calls
- Created Customer Accounts using Excel Spreadsheet and maintained Accounts
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted with State and Veteran Projects for Employer/Employee Tax Credits
Call Center Representative
Old Republic Home Protection
San Ramon, CA
02.2010 - 01.2012
- Receive incoming calls from Plan Holders requesting Services under Warranty
- Obtained and logged pertinent information accurately and efficiently while on the phone with Plan Holder
- Approve or deny service depending on Plan Coverage and Process.
- Informed Plan Holders of coverage under Warranty depending on Plan chosen
- Upgraded Warranty
- Troubleshoot home repair issues and appliances
- Scheduled appointments for Service Technicians
Customer Service Representative/Call Center
Apple
Addison, TX
11.2007 - 01.2010
- Answered inbound calla troubleshootung phone and Mac Computer issues pertaining to service and equipment
- Reply to emails and Chat with Apple Account Holders
- Answered questions about Company products, services, and accessories, both hardware and software
- Adhered to customer scheduled appointments
- Maintained composure and customer focus while trouble shooting and solving technical issues
- Recommended company products and upgrades
- Updated customer accounts, addresses and contact information within call management databases.
Education
License - Pharmacy Technician
Carrington College California - Sacramento
Sacramento, CA10-1999
Skills
- Customer Service Skills
- Inventory Control
- Storage Planning
- Discrepancy Resolution
- Stock Control
- RF Scanner Usage
- Database Updating
- Shipping and Receiving
- Purchase Order Management
- Stock Rotation
- Paperwork Preparation
- Shipment Verification
- Inventory Monitoring
- Cycle Counting
- Warehouse Operations
- Shipment Processing
- Time Management
- Managerial Skills
- Microsoft Office Skills
- Excel
- PowerPoint
- Outlook
- Microsoft Word
- Data Entry
- Multitasking
- Team-Oriented
- Speed and Efficiency
Timeline
Inventory Control Lead Specialists
Grocery Outlet Distribution Center
01.2018 - 12.2023
Customer Service Representative/Driver Helper
LKQ
12.2016 - 12.2017
Customer Service Representative/Call Center Representative
Ernst & Young
02.2012 - 10.2016
Call Center Representative
Old Republic Home Protection
02.2010 - 01.2012
Customer Service Representative/Call Center
Apple
11.2007 - 01.2010
License - Pharmacy Technician
Carrington College California - Sacramento
Similar Profiles
Corey WattsCorey Watts
Sanitation Technician at Grocery Outlet Distribution CenterSanitation Technician at Grocery Outlet Distribution Center
Nikia CrewsNikia Crews
Area Manager at Walmart Grocery Distribution CenterArea Manager at Walmart Grocery Distribution Center
Nick AngelastroNick Angelastro
Operations Manager at Walmart Grocery Distribution Center 6071Operations Manager at Walmart Grocery Distribution Center 6071
Patricia NashPatricia Nash
American Red Cross Blood Ambassador at MilitaryAmerican Red Cross Blood Ambassador at Military
Terryn FoxTerryn Fox
Seasonal Worker at South Dakota's Original 1880 TownSeasonal Worker at South Dakota's Original 1880 Town