Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Sheila Holmes

Osceola,AR

Summary

Dynamic retail leader with proven success at Hays Supermarket, excelling in inventory management and team leadership. Expert in driving sales through effective merchandising and maintaining high customer service standards. Skilled in budgeting and cost control, fostering a collaborative environment that enhances employee performance and satisfaction.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Hays Supermarket
Osceola, AR
08.2022 - Current
  • Lead and manage daily store operations: opening and closing procedures, store presentation, organization, and safety standards.
  • Oversee merchandising initiatives: signage, promotional displays, planograms, seasonal resets, and maintaining product visibility.
  • Recruit, hire, onboard, train, mentor, and develop store associates; set performance goals and provide regular feedback.
  • Manage employee scheduling and staffing to ensure adequate coverage, control labor costs, and adapt to peak customer flow.
  • Oversee inventory control: monitor stock levels, rotate perishable goods, conduct cycle counts, and minimize spoilage and shrink.
  • Coordinate with vendors and receiving teams for timely deliveries; inspect inbound product for quality, accuracy, and safety.
  • Handle customer service issues: respond to complaints or inquiries, process returns and ensure that shopping experiences meet store standards.
  • Maintain accurate records and reports: track sales data, inventory metrics, loss prevention, and compliance with company and regulatory policies.
  • Enforce safety, sanitation, and regulatory compliance: food safety, workplace safety, DOT or other transport-related rules, and internal policies.
  • Monitor financial performance: budget oversight, expense control, profitability tracking, and implementing strategies to increase revenue while managing costs.

Transport Truck Driver

Indiana Transport
Elkhart, IN
01.2022 - 03.2023
  • Safely transported RV campers across state lines, adhering to all DOT regulations and safety standards.
  • Conducted pre- and post-trip vehicle inspections; performed minor repairs to ensure operational readiness.
  • Maintained a perfect safety record through strict compliance with traffic laws and safety protocols.
  • Loaded, secured, and unloaded cargo, ensuring proper weight distribution and compliance with legal limits.
  • Planned and navigated efficient routes using GPS and mapping tools; adjusted for traffic and weather conditions.
  • Completed all required documentation, including logbooks, delivery receipts, and mileage records.
  • Coordinated with dispatch and receiving teams to confirm delivery schedules and resolve any issues.
  • Ensured timely deliveries, maintaining high customer satisfaction and adherence to delivery windows.
  • Complied with all safety and environmental regulations, including vehicle inspections and maintenance protocols.

Assistant Store Manager

Walmart Neighborhood Market
Dallas, TX
02.2008 - 09.2021
  • Supervised and mentored associates and department managers, providing coaching, conducting performance evaluations, and fostering a collaborative work environment to enhance team productivity and morale.
  • Led merchandising efforts, including compliance, promotional setups, seasonal resets, and visual displays, to drive sales and enhance product visibility in alignment with corporate strategies.
  • Oversaw inventory control processes, conducted regular stock audits, implemented shrink reduction strategies, and ensured accurate product stocking to maintain optimal inventory levels and minimize losses.
  • Ensured high standards of customer service by addressing and resolving customer complaints promptly, maintaining store cleanliness, and upholding company policies to provide a positive shopping experience.
  • Managed daily store operations, including opening and closing procedures, cash handling, and adherence to safety and regulatory standards, to ensure smooth and compliant store functions.
  • Assisted in preparing and managing the store's budget, monitored expenses, analyzed financial reports, and implemented cost-control measures to achieve profitability targets.
  • Developed and maintained employee schedules, ensuring adequate staffing levels during peak hours, and managed labor costs in accordance with company guidelines.
  • Coordinated with suppliers for timely deliveries, managed product ordering and receiving processes, and maintained strong vendor relationships to ensure product availability and quality.
  • Facilitated ongoing training programs for staff on product knowledge, customer service skills, and operational procedures to enhance team performance and career growth.
  • Ensured the store environment was clean, organized, and visually appealing, conducting regular inspections to maintain high standards of store presentation.

Education

CDL Class A -

Arkansas State University
Newport, AR
01.2023

High School Diploma -

Wilson High School
Wilson, AR
01.2001

Skills

  • Inventory Management & Stock Control
  • Merchandising & Planogram Execution
  • Customer Service Excellence
  • Team Leadership
  • Hiring & Training
  • Loss Prevention
  • Shrink Reduction
  • Safety & Compliance
  • Food Safety
  • DOT
  • Workplace Safety
  • Employee Scheduling
  • Labor Management
  • Financial Oversight
  • Budgeting
  • Cost Control
  • POS
  • Retail Systems Proficiency
  • Organizational Skills
  • Multitasking Skills
  • Decision-Making Skills

Additional Information

Familiar with DOT regulations and safety/compliance practices, ensuring adherence to industry standards., Experienced in heavy hauling and safe transport of materials, contributing to efficient inventory management and product availability., Proficient in vehicle inspections and driver safety training, enhancing team competency and operational safety.

References

Available upon request.

Timeline

Assistant Store Manager

Hays Supermarket
08.2022 - Current

Transport Truck Driver

Indiana Transport
01.2022 - 03.2023

Assistant Store Manager

Walmart Neighborhood Market
02.2008 - 09.2021

CDL Class A -

Arkansas State University

High School Diploma -

Wilson High School

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