Sheila Houston
Gardena ,CA
Summary
Caring Home suppport worker dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Home Support Worker
IHSS - In Home Supportive Services
01.2015 - 02.2024
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
Air Import Agent
Mighty Trucking
02.2007 - 12.2014
- Liaised with customers provide status updates and explain cargo shipment delays.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Coordinated with overseas partners for seamless handling of air import shipments and prompt delivery to clients.
- Tracked shipment progress diligently, updating clients on any changes or potential delays in a timely manner.
- Entered shipping information into computer system and estimated freight and postal rates.
- Utilized computer systems to manage cargo shipments and accurately track goods.
Import Customer Service Representative
Swissport Cargo Services
02.1992 - 12.1996
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of customs regulations and tariffs to provide accurate advice to clients regarding import-related matters.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06.1982
Skills
- Recording vital signs
- Problem Identification
- Schedule Maintenance
- Personal Care Aide
Certification
- DCA - Direct Care Aide
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Support Worker
IHSS - In Home Supportive Services
01.2015 - 02.2024
Air Import Agent
Mighty Trucking
02.2007 - 12.2014
Import Customer Service Representative
Swissport Cargo Services
02.1992 - 12.1996
High School Diploma -
Inglewood High School
- DCA - Direct Care Aide
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