Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheila Hughen

Baytown,TX

Summary

10+ years' experience in a fast-paced, deadline-driven environment Energetic and organized Self-starter with professional manner Energetic Emergency Medical Technician Basic responds to dispatch instructions and drives emergency vehicle to specified locations to administer life support in pre-hospital settings. Assesses nature and extent of injury or illness to establish and prioritize medical procedures. Self-motivated in providing highest quality care with desire to learn and succeed.

Overview

22
22
years of professional experience
1
1
Certification

Work History

EMT-Basic

Galveston County ESD 2
11.2020 - Current
  • Responded to emergency calls from various patients or individuals who are in need of immediate care
  • Distinguished cause and degree of illness or injury and demonstrated priority for needed emergency care
  • Rendered pre-hospital emergency medical care of simple and multiple system traumas
  • Safely operated ambulance or vehicles used for emergency in accordance with current motor vehicle code
  • Stocked and maintained MICU vehicles and its contents in state of readiness at all times.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care

EMT-Basic

Harris County Esd
05.2020 - 12.2020
  • Responded to emergency calls from various patients or individuals who are in need of immediate care
  • Distinguished cause and degree of illness or injury and demonstrated priority for needed emergency care
  • Rendered pre-hospital emergency medical care of simple and multiple system traumas
  • Safely operated ambulance or vehicles used for emergency in accordance with current motor vehicle code
  • Stocked and maintained MICU vehicles and its contents in state of readiness at all times.

EMT-Basic

Anahuac EMS
11.2016 - 03.2020
  • Responded to emergency calls from various patients or individuals who are in need of immediate care
  • Distinguished cause and degree of illness or injury and demonstrated priority for needed emergency care
  • Rendered pre-hospital emergency medical care of simple and multiple system traumas
  • Safely operated ambulance or vehicles used for emergency in accordance with current motor vehicle code
  • Stocked and maintained MICU vehicles and its contents in state of readiness at all times.

EMT-Basic

Acadian Ambulance Service
06.2016 - 12.2016
  • Respond to non emergency pre scheduled calls for patient care, monitoring and transport to facilities and residence as needed
  • Responded to emergency calls from various patients or individuals who are in need of immediate care. Distinguished cause and degree of illness or injury and demonstrated priority for needed emergency care
  • Rendered pre-hospital emergency medical care of simple and multiple system traumas
  • Safely operated ambulance or vehicles used for emergency in accordance with current motor vehicle code
  • Stocked and maintained BLS, ALS and MICU vehicles and its contents in state of readiness at all times.

EMT-Basic

Baystar Ambulance Service
01.2014 - 06.2016
  • Respond to non emergency pre scheduled calls for patient care, monitoring and transport to facilities and residence as needed
  • Responded to emergency calls from various patients or individuals who are in need of immediate care. Distinguished cause and degree of illness or injury and demonstrated priority for needed emergency care
  • Rendered pre-hospital emergency medical care of simple and multiple system traumas
  • Safely operated ambulance or vehicles used for emergency in accordance with current motor vehicle code
  • Stocked and maintained BLS, ALS and MICU vehicles and its contents in state of readiness at all times.

Shift Leader

Subway
05.2013 - 06.2013
  • Up-sold additional menu items, beverages, and desserts to increase restaurant profits
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in clear, understandable manner
  • Correctly received orders, processed payments and responded appropriately to guest concerns
  • Mastered point of sale (pos) computer system for automated order taking
  • Carefully maintained sanitation, health and safety standards in all work areas
  • Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure customer satisfaction
  • Frequently washed and sanitized hands, food areas, and food preparation tools
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Prelaoder

UPS
12.2012 - 01.2013
  • Scanning, reading, and labeling packages to determine correct grouping
  • Moving packages into delivery area and loading them onto conveyor belts, trucks, or pallets.
  • Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items

Manager

Subway
12.2011 - 12.2012
  • Pleasantly and courteously interacted with customers
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Greeted customers and provided excellent customer service
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Responsible for weekly inventories
  • Supervised employees
  • Managed food orders
  • Maintained level store
  • Followed safety food procedures
  • Filed paperwork
  • Completed and posted staff work schedules
  • Recruited, rewarded and terminated staff as needed
  • Communicated changes of food preparations formulas, standards, etc
  • To staff
  • Ensured that all local and national health and food safety codes are maintained and company safety and security policy are followed.

Server

Cheddar's Casual Café
12.2010 - 02.2011
  • Assisted guests with making menu choices in informative and helpful fashion, maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Promptly served all food courses and alcoholic beverages to guests
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Maintained professional tone of voice and words at all times, including during peak rush hours
  • Achieved employee of month, received various compliments, and written satisfaction compliment cards
  • Skills Used Completed multiple tasks at once also essential all while working in fast paced environment.

Administrative Assistant/Data Entry Clerk

The Response Group
05.2010 - 08.2010
  • Handling daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping
  • Entering numerical data into databases in timely and accurate manner
  • Organizing forms, made photocopies, filed records, and prepare correspondence and reports.

Fire Watcher

Austin Maintenance Industrial
10.2009 - 05.2010
  • Patrolling areas where work at dangerous temperatures is being carried out, ensuring that all work conditions meet organization's requirements, and preparing fire extinguishers and other safety equipment around facilities.
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.

Cashier/Server

Panthers Tracks Café
02.2009 - 10.2009
  • Assisted guests with making menu choices in an informative and helpful fashion, maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Promptly served all food courses and alcoholic beverages to guests
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Maintained a professional tone of voice and words at all times, including during peak rush hours
  • Achieved employee of the month, received various compliments, and written satisfaction compliment cards
  • Completed multiple tasks at once also essential all while working in a fast paced environment
  • Handle cash, credit, or check transactions with customers
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

Fire Watcher

Turner Industries
02.2008 - 07.2008
  • Patrolling areas where work at dangerous temperatures is being carried out, ensuring that all work conditions meet the organization's requirements, and preparing fire extinguishers and other safety equipment around the facilities.
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.

Assistant Manager

Austin Finance
08.2007 - 02.2008
  • Assist the Manager with overall operation of branch office including all phases of lending and collecting
  • Develop and maintain customer relations
  • Provide exceptional customer service
  • Maintain office cash with accuracy and security
  • Achieve account gain through proven loan judgment and effective customer solicitation
  • Ensure compliance with state and federal lending regulations and Company policies
  • Ensure prompt completion of loan applications
  • Minimize delinquent debt through collection activities both by telephone and field work
  • Ensure compliance with company record keeping procedures

Server

Florida's Kitchen
06.2007 - 10.2007
  • Assisted guests with making menu choices in informative and helpful fashion, maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Promptly served all food courses and alcoholic beverages to guests
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Maintained professional tone of voice and words at all times, including during peak rush hours
  • Achieved employee of month, received various compliments, and written satisfaction compliment cards
  • Skills Used Completed multiple tasks at once also essential all while working in fast paced environment.

Manager

Security Finance
10.2001 - 11.2006
  • Develop, direct, coach, train, and manage branch personnel on daily basis
  • Achieve branch objectives for total accounts, profitability, and percentage of delinquent accounts
  • Ensure all branch actions are in compliance with state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actions
  • Ensure Company's SAWS methodology is followed for evaluating loan applications
  • Achieve account gain through proven loan judgement and effective and continuous customer and dealer solicitation
  • Ensure branch delinquent debt is minimized through collection activities
  • Maintain accurate, concise records; complete daily, weekly, and monthly reports; follow established procedures for customer records

Education

Business Administration

AIU Online
Online

Nursing

North Harris College
Kingwood, TX

Administrative Assistance And Secretarial Science

Texas School of Business
Houston, TX

Paramedic

Lamar Institute of Technology
Beaumont, TX
12.2022

Associates of Applied Science - Emergency Medical Services

Lamar Institute of Technology
Beaumont, TX
05.2019

EMT

San Jacinto College
Pasadena, TX
12.2012

Skills

  • Planning/Coordinating
  • Excellent communication skills
  • Microsoft Office, Excel, PowerPoint
  • Spreadsheet creation, entry and formulation
  • Team building
  • Jira
  • Zendesk
  • Firefighting Activities
  • Hazardous Chemicals
  • Equipment Inspection and Testing
  • Emergency Preparedness
  • Logical Reasoning
  • Critical Decision-Making Skills
  • Organizational Effectiveness
  • Emergency Response and Assessment
  • Mass Casualty Protocols

Certification

  • EMT - Certified Emergency Medical Technician
  • BLS
  • ACLS
  • PAlS
  • PHTLS
  • CPR

Timeline

EMT-Basic

Galveston County ESD 2
11.2020 - Current

EMT-Basic

Harris County Esd
05.2020 - 12.2020

EMT-Basic

Anahuac EMS
11.2016 - 03.2020

EMT-Basic

Acadian Ambulance Service
06.2016 - 12.2016

EMT-Basic

Baystar Ambulance Service
01.2014 - 06.2016

Shift Leader

Subway
05.2013 - 06.2013

Prelaoder

UPS
12.2012 - 01.2013

Manager

Subway
12.2011 - 12.2012

Server

Cheddar's Casual Café
12.2010 - 02.2011

Administrative Assistant/Data Entry Clerk

The Response Group
05.2010 - 08.2010

Fire Watcher

Austin Maintenance Industrial
10.2009 - 05.2010

Cashier/Server

Panthers Tracks Café
02.2009 - 10.2009

Fire Watcher

Turner Industries
02.2008 - 07.2008

Assistant Manager

Austin Finance
08.2007 - 02.2008

Server

Florida's Kitchen
06.2007 - 10.2007

Manager

Security Finance
10.2001 - 11.2006

Business Administration

AIU Online

Nursing

North Harris College

Administrative Assistance And Secretarial Science

Texas School of Business

Paramedic

Lamar Institute of Technology

Associates of Applied Science - Emergency Medical Services

Lamar Institute of Technology

EMT

San Jacinto College

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Sheila Hughen