Sheila Iglesias

• Provided expert guidance, resulting in a 20% revenue growth for clients

• Conducted training sessions, empowering teams to leverage new technologies

• Collaborated with cross-functional teams, ensuring seamless project execution

•Maintained strong client relationships, fostering long-term partnerships

• Achieved recognition for outstanding service, enhancing company reputation

• Greeted and assisted customers in a friendly and professional manner to understand their furniture needs and preferences.

• Resolved customer inquiries, concerns, and issues promptly and professionally, ensuring customer satisfaction and repeat business.

• Maintained accurate records of customer interactions, sales transactions, and inventory levels.

• Utilized CRM tools to streamline processes, improving efficiency by 20%

• Negotiated contracts that resulted in a 15% increase in profit margins

• Achieved top sales representative status in a competitive environment

• Assisted customers with setting appointments, order requests, submitting finance applications, and vehicle purchasing.

• Answered a constant flow of customer calls with minimal wait times.

• Prepared structured service and work plans in an organized manner, balancing the needs of patrons and team members.

• Boosted customer satisfaction scores by 30% through tailored strategies.

• Drove a 25% increase in customer retention with personalized experiences.

• Achieved a 15% rise in upsell opportunities through targeted initiatives.

• Established relationships with all stakeholders, including management, local leaders, and community members through active listening and positive engagement.

• Completed owner paperwork and gathered all necessary information, such as chemical safety procedures and contact information for the owner.

• Led a team to exceed sales targets by 20% consistently.

• Implemented training programs that boosted team performance.

• Streamlined operations, reducing wait times by 30%.

• Enhanced customer satisfaction scores by 15% through service.

• Fostered a positive work environment, improving retention rates.

•Achieved recognition as 'Top Shift Leader' for outstanding results