Sheila Isler
Odenton,MD
Summary
Professional banking leader with solid experience in financial transactions and customer service. Skilled in team leadership, conflict resolution, and operational efficiency. Known for reliability and adaptability in dynamic environments. Expertise includes cash handling, compliance, and client relations. Strong focus on collaboration and achieving results.
Overview
40
40
years of professional experience
Work History
Teller Supervisor
PNC Bank
1253 Annapolis Road, Odenton, MD 21113
06.1984 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Answered inquiries regarding checking and savings accounts and other related products.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Contributed to branch success through participation in local community events, promoting brand awareness, and attracting new clientele.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored newly hired team members on appropriate responses to patron questions.
- Implemented feedback mechanisms, gathering insights to continuously improve service and operations.
- Facilitated team meetings to discuss performance metrics and areas for improvement, fostering culture of continuous learning and development.
Education
No Degree - Business
Anne Arundel Community College
101 College Pkwy, Arnold MD 21012 Skills
- Cash handling and management
- Customer Engagement
- Professionalism and Ethics
- Staff Training and Development
- Transaction Processing Efficiency
- Risk Management
- Motivational Techniques
- Transaction Processing
- Service Quality Assurance
- Product Sales
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Exceptional customer service
- Team Collaboration
- Organizational Skills
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Customer service excellence
- Team Leadership
Accomplishments
- Two Circle Of Excellences Awards
- Employee Of The Year Award
- Many Spotlight Points
- Market All-Star Awards
Timeline
Teller Supervisor
PNC Bank
06.1984 - Current
No Degree - Business
Anne Arundel Community College