Sheila Israel
Lebanon,OR
Summary
Results-driven Customer Service Manager with over 15 years of experience in retail and hospitality industries. Specializes in relationship building and effective communication. Proven track record in training new hires, managing administrative tasks, and enhancing customer satisfaction through personalized service. Skilled in data entry, problem resolution, and maintaining confidentiality. Committed to delivering exceptional service in fast-paced environments. Personable professional with exemplary customer service skills. Adept at tackling issues and concerns with poise. Seeking to elevate career to the next level.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Safeway
11.1998 - Current
- Developed strong relationships through effective communication and problem-solving skills.
- Trained new hires on company policies procedures systems etc
- Performed data entry tasks with a high level of accuracy and attention to details
- Handled incoming calls, emails, and correspondence with professionalism and efficiency
- Performed clerical and administrative duties including photocopying, scanning documents, filing paperwork accurately, while maintaining confidentiality of sensitive information with professionalism
- Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked
Hostess/To-Go
Shari's Cafe and Pies
09.2018 - 11.2024
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
Education
Diploma - Basic/Business
Lebanon Union High
Lebanon, OR06.1993
Skills
- Financial transaction handling
- Service-oriented communication skills
- Troubleshooting expertise
- Detailed account reconciliation
- Customer service coordination
- Order processing
- Payment collection and reconciliation
- Payment reconciliation
- Team leadership
- Financial account reconciliation
- Ledger management expertise
- Financial account reconciliation
- Personal documentation
- Compliance auditing
- Accurate data entry
- QuickBooks
- Service excellence
- Professional phone communication
- Proficient in organization techniques
- Effective communication
- Transaction processing expertise
- Point of sale expertise
- General ledger management
- Payroll administration skills
- Skilled in organizing schedules
Certification
- Food Handler Certification, 09/01/23, 09/01/28
- OLCC Service Permit, 09/01/23, 09/01/28
Additional Information - References
References upon request
Timeline
Hostess/To-Go
Shari's Cafe and Pies
09.2018 - 11.2024
Customer Service Manager
Safeway
11.1998 - Current
Diploma - Basic/Business
Lebanon Union High
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