Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Sheila Johnson

Sheila Johnson

Administration
Plano,TX

Summary

Dedicated Customer Service professional with knowledge of service industry and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

25
25
years of professional experience

Work History

Team Care Specialist

UMOC
04.2022 - Current
  • Provide assistance to team members, paying attention to special needs or wants.
  • Proven ability to work independently.
  • Maintain team members satisfaction with forward-thinking strategies focused on addressing members needs and resolving concerns.
  • Consolidate and update contact information via Touch Point and other mediums.
  • Cross-train members on various platforms and projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Customer Care Specialist

New York Life
11.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated ability to multi-task, prioritize and excel in fast-paced environment.
  • Provided customers with detailed information on company products, services and materials.
  • Managed over 45 calls per day.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Accurately tracked and recorded customer interactions in CRM platform.

Customer Care Representative

Digital Risk
08.2020 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Interact with multiple departments to expedite processing and or issue resolution.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled and responded to multiple open issues in timely manner.
  • Proven ability to talk and type simultaneously.
  • Demonstrate strong written and verbal communication skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Client Care Specialist

ATHP Ministries
01.2018 - 06.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer service by following up with clients.
  • Handled and responded to multiple open issues in timely manner.
  • Demonstrated strong written and verbal communication skills.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated exceptional time management skills.
  • Synchronize inquiries as first point of contact.
  • Clarified clients issues and determined root cause of problems to assist personal needs.
  • Proven ability to develop and implement creative solutions to complex problems

Customer Care Representative

Jona Lane Enterprise
08.2012 - 09.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled and responded to multiple open issues in timely manner.
  • Proven ability to work independently without assistance.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided primary customer support to external customers.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Education

High School Diploma -

Corsicana High School
Corsicana, TX
05.1982

Some College (No Degree) - Business

Dallas Baptist University
Dallas, TX

Skills

  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Call Documentation
  • Customer Retention Strategies

Accomplishments

Responsible for handling inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Team Care Specialist

UMOC
04.2022 - Current

Customer Care Specialist

New York Life
11.2021 - 03.2022

Customer Care Representative

Digital Risk
08.2020 - 07.2021

Client Care Specialist

ATHP Ministries
01.2018 - 06.2019

Customer Care Representative

Jona Lane Enterprise
08.2012 - 09.2017

High School Diploma -

Corsicana High School

Some College (No Degree) - Business

Dallas Baptist University

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