SHEILA JOHNSON
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Diverse background, invaluable interpersonal and external communication skills, illustrating leadership integrity by effectively managing, performing, improving and creating a variety of specialized administrative roles and responsibilities.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Rust-Oleum Corporation
01.2024 - Current
- Professional Front Office Manufacturing Plant Admin supporting Leadership staff through transition of infrastructure overhaul with over 90 employees across multiple corporate departments.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Confidentiality of sensitive information by adhering to strict privacy policies while maintaining a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improving document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed, ex. helping QC Lab backlog electronic integration.
- Assisting in human resources tasks such as onboarding new employees, providing orientation, training materials and all accessed granted to perform their job and ensure a smooth integration into the team.
- Coordination of all temp contractors and agencies.
- Recording new hires, transfers, terminations, changes in job classifications and merit increases to main human resources file accuracy.
- Promoting positive company culture and boosting employee morale as a RO Ambassador Member involved in organizing plant-wide events such as holiday parties, team-building activities and community volunteer opportunities.
- Reducing office costs by leveraging bulk purchases, improving communication between vendors and plant by creating/implementing new processes.
- Effectively addressing IT issues by coordinating with off-site tech support, minimizing downtime and maintaining operational efficiency.
- Safety Council Member. Badge system management, Behavioral Safety Observation enforcer and tracker.
Office Professional
Cintas Corporation
01.2022 - 12.2023
- Worked under tight deadlines, handled emergency requests and prioritized tasks in a fast paced environment while supporting General Manager, Service Managers, Sales Representatives, Service Route Drivers and Production team ranging from 100 on-site employees, including hundreds of customer accounts.
- Assisted accounts payable/receivable tasks with preparation of month-end financial closing procedures.
- Direct Sales Inventory management.
- Contributed to project success by providing administrative support in data entry, research tasks, and report generation as needed.
- Improved customer satisfaction by resolving client inquiries quickly and accurately while maintaining a professional demeanor.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
Contractor
Temporary Services
06.2020 - 12.2021
- Office contractor performing general clerical tasks including spreadsheets, mortgage document review, scanning and filing, data entry, customer service and reception
- Interaction with internal employees/departments in an office setting, as well as Faculty and students from kindergarten to eighth grade
- Companies include Prodeo Academy, Wells Fargo and Universal Intermodal
PCA Personal Care Assistant
Accra Home Care
01.2019 - 04.2020
- Personal companion and care assistant to individuals with health conditions and/or impairments in need of support with routine daily functions such as dressing, grooming, eating, light housekeeping, meal preparation and redirection of behaviors
Contractor
Temporary Services
01.2016 - 12.2018
- Office Assistant performing general clerical tasks including bookkeeping, spreadsheets, presentations, correspondence, data entry, customer service and reception
- Companies include Citon Computer Corporation, Island Investments, Pavilion Advisory Group and Target Corporation
Administrative Assistant
Ameriprise Financial
01.2010 - 04.2015
- Planned on/offsite events with occasional bicoastal/global attendees
- Assisted a team of 100+ members including VPs, Directors and contractors in all clerical aspects
- Conferences, travel coordination, expense management, calendar magician, restacks of org structure both internally structured and location related
- On/off-boarding utilizing resources to have each member live on their scheduled first day
Contract Executive Assistant
Kelly Services (contracted at Ameriprise Financial)
04.2007 - 12.2009
- Provided input and expertise as a participant on the Technology Onboarding Pilot Program to help streamline their onboarding tasks into one team, prior to which I managed the on/off-boarding of vendor resources which resulted as a recipient of one of the 2009 Ameriprise Financial Chairman's Award for Excellence
- Trained incoming temps on all administrative tasks, in doing so I created an instruction manual that was acknowledged by the Administrative Support Team and integrated into a Technology-wide training manual
- Assisted 6 Directors, 300-600 employees/contractors and Backup Assistant to VP during Day 700 conversion from American Express to Ameriprise Financial
Department Secretary
Essentia Health
07.2005 - 01.2007
- Secretary to HR Director, Employment Manager and HR Staff
- Protected confidentiality of employment documents, arranged conferences, travel arrangements, maintained complex calendars/inboxes, assisted hiring procedures, audits, and compliance training
Education
Diploma -
Duluth Central High School
Duluth, MN01.1994
Skills
- Administrative professional
- Interpersonal communication
- External communication
- Leadership
- Management
- Performance improvement
- Role creation
- Customer service
- Data entry
- Office administration
- Microsoft Office Suite
- Office management
- Dedicated team player
- Relationship building
- Workflow optimization
- Accounting support
- Reception oversight
- Quality assurance
- Project management
- Employee timesheet processing
- Attendance record management
Computer skills
Awards
2009 Ameriprise Financial Chairman’s Award for Excellence, 01/01/09
Timeline
Administrative Assistant
Rust-Oleum Corporation
01.2024 - Current
Office Professional
Cintas Corporation
01.2022 - 12.2023
Contractor
Temporary Services
06.2020 - 12.2021
PCA Personal Care Assistant
Accra Home Care
01.2019 - 04.2020
Contractor
Temporary Services
01.2016 - 12.2018
Administrative Assistant
Ameriprise Financial
01.2010 - 04.2015
Contract Executive Assistant
Kelly Services (contracted at Ameriprise Financial)
04.2007 - 12.2009
Department Secretary
Essentia Health
07.2005 - 01.2007
Diploma -
Duluth Central High School
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