Sheila Johnson
Madison,US
Summary
Dynamic customer service professional with extensive experience in fast-paced, family-friendly environments, leveraging strong organizational, technical, and interpersonal skills to enhance client satisfaction. Detail-oriented and resourceful in project completion, consistently demonstrating the ability to multi-task effectively while upholding high service standards. A steadfast commitment to superior customer interactions fosters confidence and poise, contributing to exceptional outcomes for clients and team members. Passionate about achieving outstanding results through collaborative teamwork and a focus on quality, with a strong background in managing office operations and enhancing administrative efficiency.
Overview
33
33
years of professional experience
Work History
Office Manager
McFarland Family Dental
07.2018 - Current
- Insurance submissions, patient billing and scheduling; general maintenance, chairside assisting, laboratory procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Support Staff
Kammer Consulting
06.2018 - 04.2022
- I preformed Oral-DNA saliva testing and Health Smart Blood testing along with education on both procedures.
- Attended training sessions to stay updated on procedures and services.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Upsold relevant products and services to increase revenue and drive customer loyalty.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Facilitated positive working environment by coordinating team-building activities.
- Improved communication flow by efficiently managing inbound and outbound correspondence.
- Contributed to project success by assisting with preparation of presentation materials and reports.
Treatment Plan Coordinator/Lead Clinical Asst
Lifetime Family Dentistry
01.2010 - 06.2018
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Contributed to revenue growth by identifying opportunities for upselling services or recommending additional treatments based on patient needs.
- Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Supported healthcare providers in delivering high-quality care through thorough preparation of required documents, materials, and resources before appointments.
- Streamlined communication between patients, providers, and insurance companies for seamless treatment processes.
Clinical Assistant
Center for Cosmetic Dentistry
03.2007 - 01.2010
- Chairside Dental Assistant
- Lead Assistant
Business Specialist
O'Leary Dental Office
01.1993 - 08.2006
- Accounts payable/receivable; patient billing and scheduling; payroll; monthly/quarterly/annual taxes; general maintenance, chairside assisting, laboratory procedures
- Consistently built long-term relationships with existing and new customers.
Administrative Assistant
Budget Print Center
05.2004 - 06.2006
- General reception; accounts payable/receivable; payroll; payroll taxes; filling and data archiving
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Front End Cashier
Walmart Super Center
05.2002 - 08.2002
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Business Consultant
Diane Brandilien, DDS
07.2001 - 08.2001
- Set up a computer networking system with dental software; enter all patient base information from paper hard copy to computer system; train current staff members to use the system
Education
Accounting -
University Wisconsin Rock County
Rock, Wisconsin05.2005
General - Dental Assisting
Blackhawk Technical College
Janesville05.1992
Certified Nursing Assistant - Nursing Assistant
Blackhawk Technical College
Janesville05.1989
Skills
- Cosmetic Dentistry
- Invisalign
- Orthodontics
- Treatment Plan Coordinator
- Dentrix Trained
- Chairside Assisting
- Laboratory Procedures
- Business Consulting
- Dental Receptionist
- Infection Control Training
- Laboratory Experience
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
American Sign Language
Groups
American Academy of Oral Systemic Health (AAOSH)
American Academy of Cosmetic Dentistry (AACD)
Willing To Relocate
Denver, CO area
Phoenix, AZ area
Timeline
Office Manager
McFarland Family Dental
07.2018 - Current
Support Staff
Kammer Consulting
06.2018 - 04.2022
Treatment Plan Coordinator/Lead Clinical Asst
Lifetime Family Dentistry
01.2010 - 06.2018
Clinical Assistant
Center for Cosmetic Dentistry
03.2007 - 01.2010
Administrative Assistant
Budget Print Center
05.2004 - 06.2006
Front End Cashier
Walmart Super Center
05.2002 - 08.2002
Business Consultant
Diane Brandilien, DDS
07.2001 - 08.2001
Business Specialist
O'Leary Dental Office
01.1993 - 08.2006
Accounting -
University Wisconsin Rock County
General - Dental Assisting
Blackhawk Technical College
Certified Nursing Assistant - Nursing Assistant
Blackhawk Technical College
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