Sheila Johnson
Burkburnett,TX
Summary
Experienced healthcare management professional prepared to drive operational excellence and patient care. Strong focus on team collaboration and adaptability to changing needs. Skilled in streamlining processes, managing budgets, and improving patient satisfaction. Reliable, results-oriented leader with strategic mindset and effective communication abilities.
Overview
20
20
years of professional experience
Work History
Practice Administrator
Texoma Rheumatology, PLLC
03.2022 - Current
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Communicated with patients, ensuring that medical information was kept private.
Practice Manager
Dianne M. Cooper, M.D., PA
10.2012 - 03.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with providers to optimize appointment schedules and maximize daily patient flow.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
Business Office Manager
United Regional Physicians Group
03.2006 - 09.2012
- Company Overview: United Regional Health Care System
- Managed financial operations for the business, ensuring accurate budgeting and timely claim processing.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
Skills
- Operations management
- Practice management
- Patient relations
- Revenue cycle management
- Medical billing
- Workflow management
- Schedule management
- Workflow planning
- Workflow efficiency
- Performance metrics
- Policy implementation
- Customer service
Accomplishments
- Revitalized a struggling practice, transforming it into a profitable operation within two years through strategic restructuring, team development, and operational efficiency.
- Facilitated cost savings opportunities for the purchasing of medical and operational supplies.
- Liaison for practice accountants, Pharmaceutical Representatives, Contractors, patients and other physicians. Maintained open lines of communication with referral sources to ensure excellent patient relations.
- Expanded patient base leading to relocation into a larger facility and increased infusion capacity from 8 to 18 chairs, strategically positioning the practice for enhanced profitability and profit-sharing opportunities.
Affiliations
- Johnson and Johnson National Infusion Steering Committee – 14 U.S. appointees
- Genentech Provider/Patient Portal Pilot Project Appointee
- MEDPM – Medical Practice Managers
- City of Burkburnett – Planning and Zoning Committee
- City of Burkburnett – Chamber of Commerce
- National Organization of Rheumatology Management
- Texoma Independent Physicians Group Office Administrators Group
Description
- An accomplished professional with over 25 years of experience in health care management and administration:
- Calculating office statistics, average reimbursement by various sources, frequency and stability of the practice as well as ancillary revenue programs to the practice.
- Marketing to local/regional physician offices and like-minded businesses for referrals and collaboration to increase overall production and revenue.
- Applied problem-solving strategies to resolve conflicts and improve operational practices, with a focus on enhancing quality and ensuring patient/client safety
- Patient advocate-based philosophy that locates resources to ensure patients had the ability to find their voice. Verify eligibility, benefit and educate patients about their respective benefits. Find appropriate patient assistance programs, foundations and/or other patient resource funds to secure and continue care.
- Identified and managed payer mix, including negotiation of contracts and direct service line agreements to optimize reimbursement and revenue streams.
- Applied leadership skills to effectively supervise and develop human resources, enhancing team productivity and engagement.
Timeline
Practice Administrator
Texoma Rheumatology, PLLC
03.2022 - Current
Practice Manager
Dianne M. Cooper, M.D., PA
10.2012 - 03.2022
Business Office Manager
United Regional Physicians Group
03.2006 - 09.2012