Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheila Jones

Ashville,OH

Summary

Empathetic Senior Case Manager with 4 years of experience in Client case management. Guides lower-level case management in solving client needs effectively, simultaneously engaging personally in case work. Compassionate professional giving back to community through service to others. Adept at coordinating care for individuals in a Health Care Setting. Well-versed in care providers and available resources. Prepared to leverage experience, abilities and professional knowledge to take on challenging new role. Experienced in coordinating care for Mental Health individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Case Manager

Southeast Healthcare Inc.
Columbes, Ohio
12.2018 - Current
  • Provided safety planning, crisis intervention, and case management to clients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Participated in professional growth programs to support special education improvement efforts.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.

Teachers Aide

Ceasar Chavez Elementary School
Columbus, OH
12.2017 - 12.2018
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Supported student learning objectives through personalized and small group assistance.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring and reviewing work.
  • Took daily attendance, notifying classroom teacher immediately of student absences.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Applied specialized teaching techniques to reinforce social and communication skills

Site Director

YMCA
Columbus, Ohio
11.2013 - 12.2017
  • Facilitated effective communication between internal and external stakeholders.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Developed work schedules for team members to maximize shift coverage.
  • Initiated onsite safety program and properly trained team members to decrease injuries.
  • Oversaw personnel safety and efforts at work site.
  • Prioritized and delegated workload based on available materials.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.

Juvenile Correctional Officer

Scioto Juvenile Correctional Facility
Delaware, Ohio
02.1994 - 05.2011
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Booked new inmates into facility and processed inmates for release.
  • Supervised youth's daily activities for school, meals and recreation time.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Arranged for medical and dental care of inmates.
  • Observed behavior of residents individually and in groups.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.

Mentor

Hanna Neil Center
Grove City, Ohio
06.2004 - 05.2008
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Supported individuals with mental health issues to help develop communication, social and daily living skills.
  • Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
  • Developed and led special events that increased decision making, problem-solving and good judgment.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.

Education

Associate of Science - Business Management

Columbus State Community College
Columbus, Ohio
08.2012

Skills

  • Documentation proficiency
  • EMR / EHR
  • SalesForce
  • Care coordination
  • In-Home Care
  • Resource advocacy
  • Outreach Programs
  • Eldercare
  • Needs assessment
  • Individual Development Plans
  • Program Goals
  • Care Planning
  • Staff Management
  • Patient Assessments
  • Case management
  • Medical Records Management
  • Staff education and training

Certification

  • CPR
  • First Aid
  • Managing youth Resistance
  • Hostage Negotiation
  • Sexual Harassment
  • Verbal Strategy
  • Report Writing
  • Unarmed Self Defense

Timeline

Senior Case Manager

Southeast Healthcare Inc.
12.2018 - Current

Teachers Aide

Ceasar Chavez Elementary School
12.2017 - 12.2018

Site Director

YMCA
11.2013 - 12.2017

Mentor

Hanna Neil Center
06.2004 - 05.2008

Juvenile Correctional Officer

Scioto Juvenile Correctional Facility
02.1994 - 05.2011

Associate of Science - Business Management

Columbus State Community College

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Sheila Jones