SHEILA KAISER

• Managed high-volume workload while maintaining strict attention to detail on every task such as ordering abstracting from local abstractors and title work.
• Responded to client inquiries, providing accurate legal advice and offering assistance.
• Delivered exceptional service to clients by assisting them with routine needs like getting information to them about their title work of pertinent records or directing them to appropriate resources when needed.

Paid medical claims for car accident on our insureds

Worked closely with medical providers

• Developed strong relationships with insureds, medical providers and hospitals, and other external partners for seamless collaboration in handling payments.
• Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
• Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
• Provided exceptional support to insureds by addressing inquiries related to billing and payments in a timely manner.

• Assist in funding real estate files, mailing loan packages, mailing invoices and checks for payment, mailing payoffs to lenders, making sure that all areas of the funding of the real estate closing files are complete, ordering title work, clearing mortgage title in preparation for the loan package and closing documents. Very fast paced environment having to get the loan documents in time for closing. Attention to detail reviewing loan documents.

• Reviewing loan documentations for litigation process, short sale process such as purchase agreement, listing agreement, credit bureaus, financial statements, HUD1 and communicating with realtors during the short sale process. Working with attorney’s through the litigation process, reviewing court documents. Taking inbound phone calls from customers who are being litigated.

• Preparing modifications for customers in need of assistance with Home Equity Accounts. Answer inbound calls to assist customers with questions regarding the Home Equity modification process. Reviewing credit bureaus to perform financial review of the borrower’s data, documents and information. Performed loan-to-value calculations and debt-to-value calculation for use in the decision process.

• Responsible for assigning accounts to our national vendor for Repossession. Responsible for making sure the vehicles are picked up within 10 days of assignment. Responsible for assigning accounts to attorney’s for replevin/legal action. Responsible for selling vehicles at the local auctions and making sure all title work was correct. Verified liens and perfecting them. Responsible for 60+ day delinquent accounts to prevent from charging-off for profit and loss for the bank. Responsible for 30+ day delinquent accounts to prevent them from being further delinquent verifying and updating customer’s information.

• Responsible for entering Medicare claims into the computer with proper coding, and also reviewing Medicare claims.

• Part-time – inputting new policies in the computer, receiving monthly payments, answering the phone, balancing the books daily and monthly.