Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Keough

Douglas,MA

Summary

Accomplished leader with a proven track record at National Grid, adept in building high-performing teams and implementing strategic process improvements. Skilled in people management and problem-solving, demonstrated through effective negotiation and financial oversight. Excelled in roles requiring creative thinking and ethical decision-making, significantly enhancing operational efficiency and employee engagement.

Overview

31
31
years of professional experience

Work History

Senior Supervisor

National Grid
05.2009 - Current
  • Began journey at National Grid as an AMO Rep in 2009. Grew to be a valued employee working in all areas of the department.
  • Union Steward 2 years gaining valuable negotiation and people skills. Sat on committees to form new union contract with National Grid
  • Promoted to Supervisor May 2016. Led Stopped Meter Hub, Employee Engagement Survey Champion. Organizing resources to perform tasks in a timely and efficient manner
  • Promoted to Senior Supervisor 2019. Working to develop high performing, diverse teams. Reviewing and monitoring financial information for Sox Auditing and KPI's. Evaluated employee performance and conveyed constructive feedback to improve skills. Identified underperforming areas and implemented effective process improvements. Led Salesforce/GBE rollout in Northboro. Training and coaching new Supervisors and Team Leads. Ethics Liaison 4 years


Assistant Manager

Kohls Department Store
10.2003 - 12.2007
  • Strong ability to effectively lead teams to ensure company goals as well as provide outstanding customer service
  • Ensure goods move thru shipping/warehouse to floor
  • Monitored scheduling and payroll expenses
  • Supervised floor product moves and switchovers during overnight hours where required
  • Coached to attain daily sales goals of credit accts

Office Manager

Levitz Furniture
11.1993 - 08.1998
  • Manager of Office Staff
  • Hiring and training of new associates
  • Prepared daily sales and inventory reports
  • Escalated credit applications
  • Day end Cash Office Balancing

Education

High School Diploma -

Grafton High School
Grafton, MA
06.1981

Skills

Experienced People Manager

Change Champion

Creative Thinking

Ethics Liaison

Problem Solving Skills

Timeline

Senior Supervisor

National Grid
05.2009 - Current

Assistant Manager

Kohls Department Store
10.2003 - 12.2007

Office Manager

Levitz Furniture
11.1993 - 08.1998

High School Diploma -

Grafton High School

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Sheila Keough