Sheila Khan
Lutz,FL
Summary
A personable, young, and eager adult ready to fulfill a challenging new role within a team or company. Effective and hardworking with a proven history of efficiently performing all phases of a position and ensuring organization to foster workplace safety and business. Excellent verbal and written communication skills. Knowledgeable about program referrals, paperwork coordination, and recordkeeping. Good relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Student Services Associate
Connections Academy at Pearson
08.2025 - Current
- Handled administrative work associated with class preparedness and enrollment processing.
- Managed data entry of student information and maintained updated records.
- Helped coordinate materials for classes and students.
- Confirmed class schedules with instructors and distributed current details to caretakers.
- Prepared and organized enrollment documents, maintaining compliance with requirements.
- Managed a high volume of incoming calls, providing timely assistance and information.
Remote Sales Customer Support
Life Protect 24/7
03.2024 - 06.2025
- Responsible for promoting and selling products or services to customers.
- Tasks with identifying potential clients, understanding their needs, presenting products or services effectively, negotiating terms, and closing sales.
- Strong communication, persuasion, and customer service skills are essential for success.
- Maintaining good product knowledge and staying updated on market trends are crucial for providing valuable insights to customers.
- Managed a high volume of incoming calls, ensuring prompt and professional assistance to customers.
Remote Customer Service Representative
Walmart
08.2023 - 03.2024
- Provide exceptional customer service via chat support for Walmart customers.
- Respond promptly and accurately to inquiries, concerns, and complaints regarding products, orders, and general assistance.
- Utilize Walmart's systems and resources to access customer information, order details, and product information to assist customers effectively.
- Troubleshoot and resolve customer issues efficiently while adhering to Walmart's policies and procedures.
- Maintain a positive and professional attitude in all customer interactions, ensuring customer satisfaction and retention.
Dental Assistant
Baptist Health South Florida
06.2023 - 08.2023
- Served as a front desk receptionist, providing excellent customer service and welcoming patients.
- Managed patient files and personal information with accuracy and confidentiality.
- Filed documents efficiently and handled a high volume of incoming calls.
- Collaborated effectively with team members to support office operations.
- Assisted team members and manager with administration tasks to ensure smooth workflow.
Education
Associate of Arts - Biological Sciences
Hillsborough Community College
Tampa, FL06-2027
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2023
Skills
- Dependability of Work
- Computer Competencies
- Microsoft Office
- Above Average Work Ethics
- Customer Service
- Computer Savvy
- Computer Proficiency
- Handling Information and Performing
- Microsoft Excel
- Academic advising
- Enrollment management
- Student retention
- Collaboration
Timeline
Student Services Associate
Connections Academy at Pearson
08.2025 - Current
Remote Sales Customer Support
Life Protect 24/7
03.2024 - 06.2025
Remote Customer Service Representative
Walmart
08.2023 - 03.2024
Dental Assistant
Baptist Health South Florida
06.2023 - 08.2023
Associate of Arts - Biological Sciences
Hillsborough Community College
High School Diploma -
Miami Coral Park Senior High School
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