Sheila Khan
Connections Academy at Pearson
Tampa,FL
7
years of professional experience
Customer-focused professional with experience handling high-volume customer interactions, documenting information accurately, resolving questions and concerns, and following established procedures. Strong communication, organization, problem-solving, and computer skills with the ability to manage multiple tasks while maintaining attention to detail. Experienced in explaining information clearly to customers and maintaining professionalism in fast-paced environments.
Work History
Remote Student Services Associate
1 Year 4 Months- Assisted customers with account and tax-related inquiries while delivering first-contact resolution.
- Documented customer interactions accurately using ticketing and CRM systems.
- Maintained quality, productivity, and customer satisfaction standards in a fast-paced remote environment.
- Remote
Remote TurboTax Customer Service Representative
3 Months- Assisted customers with account and tax-related inquiries while delivering first-contact resolution.
- Documented customer interactions accurately using ticketing and CRM systems.
- Maintained quality, productivity, and customer satisfaction standards in a fast-paced remote environment.
- Remote
Remote Health Insurance Enrollment Specialist
1 Year 11 Months- Analyzed and processed health insurance claims, identifying discrepancies and ensuring accurate resolution of claims.
- Conducted thorough assessments of member eligibility and insurance coverage to support operational integrity.
- Analyzed submitted claims for discrepancies and addressed any gaps in information.
- Managed systematic updates and meticulous maintenance of customer and claim records for enhanced data reliability.
- Resolved customer concerns related to insurance and claims, ensuring clarity and understanding of policy details.
- Analyzed claim discrepancies and implemented necessary adjustments to maintain operational integrity.
- Executed responsibilities in a fast-paced setting, consistently delivering accurate results under pressure.
- Monitored and enforced adherence to company policies and health insurance standards to support organizational objectives.
Remote Dental Assistant
1 Month- Managed patient records, scheduling, and administrative documentation.
- Delivered excellent customer service while maintaining confidentiality and accuracy.
- Assisted with daily office operations in a high-volume healthcare setting.
- Remote
Remote Customer Service Representative
2 Years 6 Months- Managed a high volume of inbound customer calls regarding orders, accounts, and products.
- Utilized CRM tools to research customer information and resolve issues efficiently.
- Consistently delivered professional service while meeting performance expectations and customer satisfaction goals.
- Remote
Remote Sales Customer Support
5 Months- Responded to inbound customer inquiries and recommended appropriate products and services.
- Built customer relationships, identified needs, and supported sales goals.
- Maintained accurate customer records and follow-up documentation.
- Remote
Education
High School Diploma
Skills
Customer service
High-volume call handling
First contact resolution
Escalation management
Billing support
CRM systems
Zendesk
Customer documentation
Data entry & recordkeeping
Quality assurance
Timeline
Remote Student Services Associate
Connections Academy at Pearson
04.2025 - 08.2026Read More
Remote TurboTax Customer Service Representative
Concentrix
01.2025 - 04.2025Read More
Remote Health Insurance Enrollment Specialist
GetInsured
01.2023 - 12.2024Read More
Remote Dental Assistant
Baptist Health South Florida
12.2022 - 01.2023Read More
Remote Customer Service Representative
Walmart Vision Center / Walmart Pharmacy
06.2020 - 12.2022Read More
Remote Sales Customer Support
Life Protect 24/7
01.2020 - 06.2020Read More
Miami Coral Park Senior High School
High School Diploma
Read More