Sheila King
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Special Education Specialist
San Juan Unified
08.2021 - Current
- Enhanced student learning by developing and implementing individualized education plans tailored to each student''s needs.
- Developed curriculum materials that aligned with state standards, ensuring comprehensive coverage of required content.
- Collaborated with multidisciplinary teams to assess students'' needs, develop interventions, and monitor progress for improved outcomes.
- Enhanced students'' critical thinking skills by integrating problem-solving tasks and real-world applications into lessons.
- Established positive relationships with students, parents, and colleagues, fostering a supportive community for academic success.
- Established a positive classroom environment, fostering mutual respect and open communication among students.
- Implemented data-driven instruction by regularly assessing student progress and adjusting lesson plans accordingly.
- Increased parent involvement through regular communication about student progress and collaborative goal-setting for academic success.
- Organized field trips and guest speakers to enrich learning experiences beyond the classroom setting.
- Served on school committees focused on curriculum development, staff training, and student achievement initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning styles within the classroom.
- Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards.
- Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development and growth.
- Increased participation and concentration while reinforcing classroom discipline by modeling acceptable behavior and respect for others.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
Recreational Specialist
OVparks
01.2012 - Current
- Enhanced participant engagement by incorporating diverse recreational activities and events into program offerings.
- Collaborated with team members to develop innovative programs, resulting in increased participation rates.
- Coordinated special events and community outreach initiatives, increasing awareness of available services and resources.
- Implemented targeted marketing strategies to attract new participants and promote program offerings effectively.
- Developed strong relationships with local organizations and businesses, fostering partnerships that benefited the community at large.
- Assisted in grant writing efforts to secure funding for additional resources and programming opportunities.
- Operated summer pre-school program of approximately 22 children aged 3-5.
- Collect donations and vendors.
- Customer service Front office- phone, registration, appointments
Instructional Assistant
San Juan Unified
01.2012 - 08.2021
- Improved student engagement by incorporating interactive activities and multimedia resources in lessons.
- Collaborated with coworkers to modify and customize lessons and activities to include all the special education students
- Assisted special education teachers in developing and executing comprehensive lesson plans tailored to students'' unique learning styles and abilities.
- Supported students with behavioral challenges through consistent reinforcement of classroom expectations and positive feedback.
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
- Cultivated a safe and inclusive learning environment that promoted respect, empathy, and understanding among all students.
- Provided individualized support for students with special needs, adapting instructional approaches to meet their unique learning requirements.
- Evaluated student work using formative assessments and provided constructive feedback, promoting continuous improvement in academic performance.
Crew Leader
Carl's Jr
03.2001 - 04.2011
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Education
Bachelor of Arts - Early Childhood Education
National University
San Diego, CA10.2022
Skills
- Parent-Teacher Collaboration
- Individualized Education Plans
- Crisis Intervention Training
- Social Skills Development
- Conflict Resolution Techniques
- Sensory Integration Strategies
- Developmental Delay Strategies
- Collaborative Teaching Abilities
- Visual and Hearing Impairment Support
- Transition Planning Proficiency
- Crisis intervention
- Behavior Management Strategies
- Supply Management
- Group and Individual Instruction
- Volunteer Coordination
- Activity Coordination
- Administrative Leadership
- Program Management
- Program Planning
- Safety Understanding
- Event Planning
- Record-keeping
Page
2
Personal Information
Title: Instructional assistant II
Volunteer Experience
- School's Volleyball Team, Coach
- Holiday Joy, Helping different groups to bring joy to needy families during the holiday
Timeline
Special Education Specialist
San Juan Unified
08.2021 - Current
Recreational Specialist
OVparks
01.2012 - Current
Instructional Assistant
San Juan Unified
01.2012 - 08.2021
Crew Leader
Carl's Jr
03.2001 - 04.2011
Bachelor of Arts - Early Childhood Education
National University
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