Rain Retail
Sheila Kocher
Alden,KS
Summary
Proven leader with extensive experience in inventory management and customer service at Prairie Flower Crafts. Excelled in material handling, cycle counting, and fostering positive customer relations, significantly enhancing operational efficiency. Demonstrated strong problem-solving abilities and attention to detail, driving project success and team performance. Skilled in MS Office, adept at meeting tight deadlines. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.
Overview
32
32
years of professional experience
Work History
Inventory Specialist
Prairie Flower Crafts
04.2019 - Current
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Handled day-to-day shipping and receiving
- Conducted research to address shipping errors and packaging mistakes.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Marketing Coordinator
Prairie Flower Crafts
04.2019 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Improved website visibility through development and implementation of SEO strategies.
- Created and managed social media campaigns to increase brand engagement.
Retail Sales Associate
Prairie Flower Crafts
04.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Office Manager
Rice County Aerial
04.2016 - 01.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Postmaster, Officer in Charge
United States Postal Service
10.2004 - 04.2016
- Assisted customers in determining proper postal service to align with individual needs.
- Developed and maintained detailed reports of all post office activities
- Hired, trained, and evaluated performance of employees.
- Used WebBATS to manage rent collection and billing for post office boxes.
- Increased productivity through streamlining procedures and daily post office operations.
- Issued and cashed daily money orders
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Handled administrative requirements, maintained records and submitted operational reports.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Devised and implemented battle plans to achieve tactical objectives.
- Prepared and delivered investigative reports and briefings.
- Conducted and oversaw interrogations, briefings and debriefings.
- Skilled at working independently and collaboratively in a team environment.
Relief Postmaster
United States Post Office
11.1992 - 10.2004
- Assisted customers in determining proper postal service to align with individual needs.
- Issued and cashed daily money orders
- Developed and maintained detailed reports of all post office activities using pencil & paper double entry accounting.
- Used WebBATS to manage rent collection and billing post office boxes.
- Efficiently and kindly handled customer complaints and issues
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Sterling High School
Sterling, KS05.1990
Skills
- Material Handling
- Cycle counting
- Records Management
- Item tagging
- Inventory Tracking
- Loss Prevention
- Shipping coordination
- Customer Service
- Order Fulfillment
- Attention to Detail
- Shortage Reports
- Shipping and receiving
- Discrepancy Investigation
- Systems and software expertise
- MS Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
POSIM
Timeline
Inventory Specialist
Prairie Flower Crafts
04.2019 - Current
Marketing Coordinator
Prairie Flower Crafts
04.2019 - Current
Retail Sales Associate
Prairie Flower Crafts
04.2019 - Current
Office Manager
Rice County Aerial
04.2016 - 01.2019
Postmaster, Officer in Charge
United States Postal Service
10.2004 - 04.2016
Relief Postmaster
United States Post Office
11.1992 - 10.2004
High School Diploma -
Sterling High School
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