Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheila Konshak

Portage ,Wi

Overview

23
23
years of professional experience

Work History

Caregiver, Special Needs

Family Members
Lighthouse Point, Fl
01.2020 - 07.2024
  • Developed positive relationships with families of special needs individuals.
  • Kept up-to-date on the latest developments in the field of special education through continuing education courses.
  • Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
  • Attended conferences and workshops related to disability management techniques.
  • Provided companionship by engaging in conversation, playing board games or reading stories together.
  • Collaborated with healthcare professionals regarding medical treatments and therapies.
  • Assisted in the development of life skills such as communication and mobility.
  • Facilitated communication between clients, family members and medical staff.
  • Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
  • Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
  • Monitored physical and emotional health of clients.
  • Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
  • Adapted existing programs to meet the specific requirements of each individual client.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Contributed to case reviews of client status and progress.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Assisted clients with maintaining good personal hygiene.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Drove clients to doctors' appointments and social outings.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Recorded client status progress and challenges in logbooks and reports.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained detailed records of services performed on clients.
  • Instructed family members on how to provide bedside care.
  • Consulted with client care team to continually update care plans.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
  • Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
  • Organized leisure activities like games, music or art projects to encourage creative expression among clients.
  • Offered emotional support during difficult times such as illness, hospitalization or bereavement.
  • Created individualized care plans based on each client's unique needs and abilities.
  • Administered medication when needed according to doctor's instructions.
  • Participated in team meetings to discuss client progress and share information about new treatment strategies.
  • Collaborated with multidisciplinary teams to ensure quality patient care.
  • Monitored health and well-being of clients and reported significant health changes.
  • Observed, reported and documented patient status and care provided.
  • Built strong and trusting rapport with clients and loved ones.

Customer Service Representative

Yogi Bear's Jellystone Camping Resort
Wisconsin Dells, WI
04.2019 - 05.2024
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Excelled in exceeding daily credit card application goals.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Promoted available products and services to customers during service, account management and order calls.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Supported sales team members to drive growth and development.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Camp Host

Fort McCoy MWR
Tomah, WI
08.2019 - 01.2021
  • Handled emergencies according to established procedures.
  • Greeted campers and provided them with information about the facility and amenities.
  • Provided campers with safety information and rules for the facility.
  • Conducted regular inspections of equipment such as playgrounds or pools.
  • Managed camper reservations, collected fees, and issued receipts.
  • Inspected campsites to ensure they were in compliance with regulations.
  • Reported any issues or incidents to management promptly.
  • Restocked vending machines when necessary.
  • Stocked supplies such as firewood and ice for sale to customers.
  • Directed traffic flow during peak times at the campground.
  • Ensured that all visitors followed safety protocols while on site.
  • Assisted campers with check-in process, including paperwork, payment, and assigning campsites.
  • Responded to customer inquiries by phone or email in a timely manner.
  • Maintained records of visitor registrations and payments accurately.
  • Handled messes, security and medical issues promptly to maintain guest confidence.
  • Explained campground layout and directed guests to campsites.
  • Maintained neat and orderly lodging units to exceed guests' expectations.
  • Enforced camp rules for protection of guests and staff.
  • Coordinated business needs such as paperwork, payments and tracking reports.
  • Mediated disagreements and affiliated positive communication to keep experiences enjoyable for guests.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Sold tickets and collected additional fees from customers for special services.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Booted unruly and potentially endangering patrons from rides and amusement park.

School Bus Driver

Badger Bus Lines
Madison, WI
08.2002 - 08.2012
  • Communicated effectively with parents regarding student transportation issues.
  • Ensured safety of students by following all traffic laws and regulations.
  • Assisted with loading and unloading of passengers as needed.
  • Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Promoted good public relations by responding courteously to inquiries from parents or members of the community.
  • Complied with district policies and procedures concerning student discipline.
  • Developed positive relationships with students through friendly interactions.
  • Provided helpful directions and assistance to students during their ride.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Learned and followed school transportation procedures.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Safely and patiently escorted small children across roads.
  • Reported bus malfunctions or repairs needed.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Monitored traffic during bus stops to provide safe boarding by students.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Acquired and maintained certification in basic first aid and CPR.
  • Reported accidents, hazards or transportation delays using mobile two-way radios.
  • Maintained order among passengers and explained safety rules and hazards.
  • Prepared reports that stated total number of students, hours worked or mileage.
  • Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
  • Regulated environmental controls for student comfort.
  • Read maps and followed written or verbal driving directions.
  • Operated bus safety lighting to increase safety during bus stop boarding and departing.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Performed work assignments according to instructions received.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Reported delays, accidents or other traffic and transportation situations to supervisor.
  • Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
  • Regulated heating, lighting and ventilation systems for passenger comfort.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Performed routine bus maintenance and cleaning for ideal condition.

Bus Driver

Laidlaw Transit Services
Madison, WI
09.2001 - 08.2002
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Reported any incidents that occurred during route travel to management personnel immediately.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Collected fares and provided route updates and schedule information.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Parked vehicles at loading areas to board passengers.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Regulated heating, lighting and ventilating systems for passenger comfort.
  • Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
  • Kept bus orderly with strong control over passenger behaviors.
  • Reported delays or accidents.
  • Handled passenger emergencies or disruptions.
  • Advised passengers to be seated and orderly while on vehicles.
  • Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Collected tickets or cash fares from passengers.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Kept accurate logs of all deliveries and trips.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Helped elderly and disabled passengers board and exit bus.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Provided route, schedule and fare information to passengers.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
  • Verified that all passengers were seated before operating the bus.
  • Maintained order among passengers during trip by enforcing rules of conduct.
  • Collected fares, tickets and passes accurately.
  • Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
  • Greeted customers in a friendly manner when boarding the bus.
  • Assisted elderly or disabled passengers with boarding and disembarking from the bus.
  • Communicated effectively with dispatch staff via two way radio regarding delays, detours.
  • Reported any mechanical or operational issues to maintenance staff promptly.
  • Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
  • Followed designated routes according to timetables while obeying speed limits at all times.

Education

High School Diploma -

Brehm Preparatory School
Carbondale, IL
06-1986

Skills

  • Social Skills Development
  • Caring Companionship
  • Attentive to People
  • Active Listening
  • Ability to Lift
  • Self Motivation
  • Reliability
  • Written Communication
  • Problem-Solving
  • Continuous Improvement
  • Laptop and Tablet Operation

Languages

English
Professional

Timeline

Caregiver, Special Needs

Family Members
01.2020 - 07.2024

Camp Host

Fort McCoy MWR
08.2019 - 01.2021

Customer Service Representative

Yogi Bear's Jellystone Camping Resort
04.2019 - 05.2024

School Bus Driver

Badger Bus Lines
08.2002 - 08.2012

Bus Driver

Laidlaw Transit Services
09.2001 - 08.2002

High School Diploma -

Brehm Preparatory School

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Sheila Konshak