Sheila Krauss
Warminster,United States
Summary
Organized and detail-oriented professional with a strong work ethic and commitment to achieving goals. Expertise in documentation systems, calendar management, and report preparation. Proven ability in project management, business processes, and customer service, ensuring operational excellence. Demonstrated success in optimizing productivity and efficiency while managing competing priorities and deadlines.
Overview
25
25
years of professional experience
Work History
Vice President
Alto Imports Company
04.2025 - Current
Owner - Talent Management
GIRLS TALK LOUD (REMOTE)
01.2022 - Current
- Influencer outreach for specific brand collaborations
- Researching the market and evaluating opportunities to find collaborations with brands
- Periodic Brand collaboration outreach
- Project management
- Reporting results to brands and influencers
- Social media trend research for influencers
- Influencer virtual meetings, Brand partnership virtual meetings, inbound/outbound email, text, phone, zoom communications.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Imports Specialist
Alto Imports Company
02.2023 - 03.2025
- Providing support for the development and implementation of the operational process for a new division within the company
- Inbound and outbound communication with manufactures in Italy, as well as clients and distributors in the US
- Creation and maintenance of the website, layout and content
- Creation of the master price list with multiple variations, creation of the catalog for all the new imported products (design, content, imaging, details, etc)
- Generation of quotes, invoices, packing lists, bill of ladings, reporting and all needed documentation
- Maintaining retail store items in the POS system, creation of new items, data entry, retail price calculation and update in the system
- Creation of print and digital imaging for the retail store (new products, specials, etc)
- Coordinating and overseeing shipments from Italy, arranging consolidations, etc.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Head of Influencer and Brand Relations
CREATIVE CULTURE AGENCY (REMOTE)
01.2021 - 01.2022
- Periodic Influencer outreach, researching and recruiting influencers for the company's roster
- Periodic Brand collaboration outreach
- Influencer virtual meetings, Brand partnership virtual meetings, reporting, inbound/outbound email, text, phone, zoom communications
- Project management.
Security Monitor
CENTENNIAL SCHOOL DISTRICT - MCDONALD ELEMENTARY SCHOOL
01.2017 - 01.2019
- Supervised students in a fair, just and consistent manner to ensure compliance with school policies and practices, maintaining orderly and safe environments in and around the school facilities
- Worked in the office at the front desk
- Performed some administrative tasks and worked supporting the secretaries and Principal.
- Checked and verified photo identification prior to granting facility access.
- Permitted entry with escort for approved persons into secure locations.
Owner
GIFT BASKETS COMPANY - BASKETS OF EMOTIONS
01.2014 - 01.2017
- Created, managed the company and worked alone preparing the gift baskets
- Created my own website and updated it constantly with new pictures, prices and details.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Import Coordinator
SWALTER PACKAGING, PHILADELPHIA PA
01.2011 - 01.2013
- Manage import process from order creation to delivery at destination
- Work directly with purchasing agents and report to the Import Manager and VP of Sourcing and Purchasing
- Prepare weekly reports with available open orders to plan shipments and build consolidations
- Quote air and ocean rates, coordinate sailing schedules and arrange container loading with freight forwarders and vendors
- Daily reconciliation of vendors and service providers invoices, process orders for billing to customers
- Monthly container log reporting to VPs (average containers shipped 500 year), container cost analysis and in transit inventory
- Cost Model preparation for VP Customers' new projects.
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Created and wrote up new process instructions, resulting in increased efficiency.
- Developed tracking reports, which alleviated customer calls and boosted time savings.
- Accurately input shipment details into company's system.
Recurring Services State Representative / FNMA Coordinator (2010 - 2011)
ASSET MANAGEMENT SPECIALISTS - Bristol, PA
01.2009 - 01.2011
- Supported Department Manager in operational tasks, and assisted President, Vice President, and Operations Director in preparing administrative reports and collaborating with General Manager on monthly internal newsletter
- Communicated with contractors on project status and provided updates on state policy and procedure changes; tracked performance and generated reports
- Maintained coverage area map
- Managed phone and e-mail communications.
- Built strong relationships with constituents by attending events and being accessible for meetings and discussions.
Client Services Representative (2009 - 2010)
ASSET MANAGEMENT SPECIALISTS - Bristol, PA
01.2009 - 01.2010
- Coordinated office operations and supported Department Manager and assisted President, Vice President, and Operations Director in preparing administrative reports
- Compiled contractor applications for management review
- Served as representative for multiple states
- Communicated extensively with brokers, contractors, and FNMA, acquisitions, and recurring representatives
- Prepared weekly and monthly performance reports, as well as lean project reports to maximize efficiency
- Created presentations
- Organized meetings and corporate events, created presentations, and managed travel arrangements
- Trained employees in client services department in policies and procedures.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
Exports Coordinator
CLASS INTERNATIONAL MOVERS - Lima, Peru
01.2006 - 01.2008
- Managed export process from service contract initiation to final delivery in destination country
- Coordinated all phases of shipping; organized packaging dates, managed customs documents, and arranged sea and air bookings
- Provided consistent communication and follow-up until delivery
- Communicated with the insurance company on customer claims for damaged shipments
- Provided backup support for other departments.
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Prepared and assembled documents to facilitate exports.
- Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.
Logistics Specialist (2005 - 2006)
DHL EXPRESS PERU SAC - Lima, Peru
01.2005 - 01.2006
- Provided on-site shipping support for Hewlett Packard
- Managed parts and equipment importing, overseeing process from arrival in country to final delivery
- Communicated with DHL customs department on shipment status, documentation, and required information
- Coordinated with HP offices in multiple countries on order information.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Provided customers with status updates for tracked packages.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Issued timely and accurate responses to both internal and external inquiries.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Point of Sales Representative (2004 - 2005)
DHL EXPRESS PERU SAC - Lima, Peru
01.2004 - 01.2005
- Provided customer support at the counter, assisting in preparing shipments
- Answered customer questions and advised on shipping options based on specific needs
- Resolved customer issues, to include coordinating with other departments
- Prepared operational reports.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Marketing Assistant / Sales Assistant (2003 - 2004)
DHL EXPRESS PERU SAC - Lima, Peru
01.2003 - 01.2004
- Supported Marketing Manager in operations, including event management and publishing releases
- Solicited quotes and managed purchasing for merchandising material, as well as maintaining inventory
- Communicated with regional offices in the USA on promotions, projects, and reports
- Generated market share reports for Commercial Manager
- Translated budget information and sales reports for submission to regional offices in the US
- Provided operational support for the marketing department.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Conducted thorough research to construct creative and fresh ideas.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
In House Administrator (2001 - 2002)
DHL EXPRESS PERU SAC - Lima, Peru
01.2001 - 01.2002
- Coordinated domestic shipments
- Prepared shipment reports
- Supervised three employees in document and package distribution
- Assisted Sales Department Manager in preparing documentation for public contests.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Education
Course - Supply Chain Management
Universidad De Lima
Lima, Peru2004
Excecutive Bilingual Secretary - Business Administration
Universidad De Lima
Lima Peru1996
Skills
- Client service
- Data management
- Prioritization and planning
- Relationship development
- Microsoft Office expertise
- Project oversight
- Document organization
- Idea presentation
- Efficiency enhancement
- Support for projects
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 2 in the development of Alto Imports Division.
- Achieved the launch of the new division by completing the creation of the catalog and price list in a short period of time, with accuracy and efficiency.
- Created and managed template for weekly Open PO Report with graphs and formulas to improve container loading and shipment planning.
- Created invoice and packing list templates to be uniformly used by vendors.
- Updated container worksheet with new formulas to calculate additional freight cost to specific orders.
- Received a salary increment after only 3 months, this was an exception to the employee’s policies of 12 months review.
- Successfully improved on-time completion from 66% to 91% by implementing new procedures for contractor assignment.
Accomplishments
- Recommended changes to facilitate automated entries in communication log.
- Assisted in organizing the client services department, collaborating with the Director to create procedures.
- Successfully reorganized two years of export and import customer files in one week.
- Reduced export processing time and improved status report.
- Reduced processing time and improved report accuracy for customs.
- Received multiple awards from both HP and DHL for high performance.
- Created database for purchasing and invoicing, reducing payment processing time.
- Handpicked to participate in sales project implementation in Peru.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Skills
- Project assistance
- Database Management
- Operations Management
Timeline
Vice President
Alto Imports Company
04.2025 - Current
Imports Specialist
Alto Imports Company
02.2023 - 03.2025
Owner - Talent Management
GIRLS TALK LOUD (REMOTE)
01.2022 - Current
Head of Influencer and Brand Relations
CREATIVE CULTURE AGENCY (REMOTE)
01.2021 - 01.2022
Security Monitor
CENTENNIAL SCHOOL DISTRICT - MCDONALD ELEMENTARY SCHOOL
01.2017 - 01.2019
Owner
GIFT BASKETS COMPANY - BASKETS OF EMOTIONS
01.2014 - 01.2017
Import Coordinator
SWALTER PACKAGING, PHILADELPHIA PA
01.2011 - 01.2013
Recurring Services State Representative / FNMA Coordinator (2010 - 2011)
ASSET MANAGEMENT SPECIALISTS - Bristol, PA
01.2009 - 01.2011
Client Services Representative (2009 - 2010)
ASSET MANAGEMENT SPECIALISTS - Bristol, PA
01.2009 - 01.2010
Exports Coordinator
CLASS INTERNATIONAL MOVERS - Lima, Peru
01.2006 - 01.2008
Logistics Specialist (2005 - 2006)
DHL EXPRESS PERU SAC - Lima, Peru
01.2005 - 01.2006
Point of Sales Representative (2004 - 2005)
DHL EXPRESS PERU SAC - Lima, Peru
01.2004 - 01.2005
Marketing Assistant / Sales Assistant (2003 - 2004)
DHL EXPRESS PERU SAC - Lima, Peru
01.2003 - 01.2004
In House Administrator (2001 - 2002)
DHL EXPRESS PERU SAC - Lima, Peru
01.2001 - 01.2002
Course - Supply Chain Management
Universidad De Lima
Excecutive Bilingual Secretary - Business Administration
Universidad De Lima