I excel in enhancing customer satisfaction and team performance. Leveraging skills in staff training and all safety compliance, I've consistently improved service quality and operational efficiency. My approach combines strong guest relations with effective team coordination, driving significant achievements in hospitality environments or government environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Sheila Krupinsky
Ellicott City,MD
Summary
Overview
43
years of professional experience
Work History
Prime Rib MD Live Casino
Restaurant Supervisor
10.2023 - 10.2024
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall consistent customer satisfaction concerning food quality and service excellence.
- Coordinated team members with focus on productivity, sales efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment. OSHA COMPLIANT CERTIFICATION
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen, employees and front of house personnel to consistently drive smooth operations.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Coordinated with marketing and sales departments for special events.
RCI (Residential Commercial, Industrial), Llc
General Contractor
06.2008 - 10.2021
Job overview
- Hired and oversaw subcontractors to meet project needs with new construction, additions and flip houses. Also performed warehouse construction, office spaces and all aspects of construction.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
- Managed large-scale construction projects within cost, quality and time constraints,
- Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
- Conducted regular site inspections to ensure adherence to project specifications and building codes.
- Built strong relationships with subcontractors resulting in competitive pricing and reliable workmanship on job sites.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Obtained construction permits and verified compliance with relevant regulations.
- Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
- Reduced budget overages by carefully monitoring expenses and implementing cost-saving measures.
Martin Marietta
Client Relations Specialist
02.2000 - 01.2006
Job overview
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded. Performed all job cost accounting functions.
- Logged call information and solutions provided into internal database. Created our help desk.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Built strong relationships with clients through effective communication and consistent followup.
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Assessed client feedback data to identify trends and opportunities for continuous improvement efforts across the organization and software enhancements.
- Traveled 3 weeks out of each month to train and conduct user group meeting and reported any bug issues in software development.
- OSHA compliance reporting
United States Air Force
Office Administration Manager/IBM Operator
01.1984 - 04.1989
Job overview
- Worked as a civilian employee with top secret clearance.
- I was the executive administrative assistant directly assigned to a full bird colonel and a retired drill sargent.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution. Filed and handled all grievances and OSHA compliance reporting.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Payroll Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Provided valuable support during recruitment processes including posting job listings online platforms screening candidates'' resumes pre-interview stages meetings interviews themselves.
- Coordinated daily office tasks to support efficient operations.
- Assisted in scheduling meetings and appointments for increased productivity.
- Enhanced workflow with timely communication of important information.
- Supported management by preparing reports and presentations.
- Ensured smooth office operations, managing supplies and equipment.
- Processed invoices and expense reports to uphold financial accuracy.
- Supported HR activities by assisting with onboarding and employee records.
- Conducted data entry and database management to maintain accurate records.
- Prepared documents and materials for meetings to support informed decision-making.
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
Howard County Public Schools Board of Education
IBM mainframe Computer Operator
09.1981 - 04.1985
Job overview
- Also rehired in 1989 until 2008 after relocating back to Baltimore after US Air force .Maintained a high level of accuracy in data reporting tasks, resulting in improved overall data quality.
- Managed IBM Mainframe and peripheral devices within central office.
- Improved system reliability, meticulously documenting operational procedures and system configurations.
- Generated reports covering details about data, system operation, all accounting, payroll, transportation, budgeting and student attendance and data reporting for 56 schools county wide
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
- Processed requests for service from internal and external employees. Produced 3 payrolls per week.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Reacted calmly during times of highly stressed or emergency situations.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Enhanced system efficiency with regular maintenance checks and updates.
- Played key role in disaster recovery efforts, quickly restoring data and systems following unforeseen incidents.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Collaborated with other departments to identify and solve software issues.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
Education
Howard Technical SchoolColumbia, MD
Associate of Science from Computer Science
06-1985
University Overview
- Awarded medals in Data processing competitions for speed and performance
Howard High SchoolColumbia, MD
High School Diploma
06-1983
University Overview
- Honoree of parliamentary proceedure
- Awarded Toast Masters public speaking, parliamentary procedure, student government acheivements,
- Honor Roll all years attended
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Service quality
- Team management
- Staff supervision
- Food safety compliance
- OSHA compliance certified
- Proven Sales Excellence
- Construction general contractor 18 yrs
- Manufacturing compliance reporting
- Excellence in all education reporting
- Excellent accounting abilities
- Cost accounting
Timeline
Restaurant Supervisor
Prime Rib MD Live Casino
10.2023 - 10.2024
General Contractor
RCI (Residential Commercial, Industrial), Llc
06.2008 - 10.2021
Client Relations Specialist
Martin Marietta
02.2000 - 01.2006
Office Administration Manager/IBM Operator
United States Air Force
01.1984 - 04.1989
IBM mainframe Computer Operator
Howard County Public Schools Board of Education
09.1981 - 04.1985
Howard Technical School
Associate of Science from Computer Science
Howard High School
High School Diploma
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