Sheila Kuper
Circleville,OH
Summary
Dynamic Accomplished Leader with a proven track record at Allied Universal Security Services, excelling in compliance management and team onboarding. Achieved 100% client retention through exceptional relationship-building and innovative security solutions. Skilled in incident investigation and fostering a culture of excellence, driving continuous improvement across operations.
Exceptional track record with 8 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Site Security Manager
Allied Universal Security Services
12.2023 - Current
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Fostered culture of continuous improvement, encouraging innovation and efficiency.
- Oversaw financial management activities including budgeting, forecasting, and expense tracking to ensure fiscal responsibility.
- Established strong relationships with clients, fostering long-term partnerships and repeat business.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
- Recruited and hired top-quality staff to fill important positions.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw personnel safety and efforts at work site.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Trained new team members on site policies and procedures.
- Conducted thorough background checks on prospective employees, maintaining a secure work environment.
- Oversaw the installation of cutting-edge security technologies, significantly reducing vulnerabilities on the premises.
- Reduced incidents of trespassing by conducting regular security audits and identifying vulnerabilities.
- Coordinated protective service operations with other emergency response agencies.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Client Manager
Allied Universal Security Services
01.2023 - Current
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Streamlined internal communication processes, resulting in more efficient collaboration between team members and improved client outcomes.
- Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with clients.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Managed portfolio of 46 Clients at approximately 58 locations, ensuring unparalleled service and contractual requirements were exceeded.
- Achieved 100% client retention and 2.25% NBOT Q1 , 1.75 Q2 & Q3, Q4 1.25% NBOT
- Directly overseen approximately 375 Security Professionals, over 15,000 HPW with $1.2 Million Portfolio expanding to $2.7 Million
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Drove sales by developing multi-million dollar contract sales.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Managed a diverse portfolio of clients, ensuring the highest level of satisfaction through proactive issue resolution.
- Negotiated contract renewals with clients to secure ongoing business collaborations while keeping their evolving needs in mind.
- Conducted regular business reviews with clients to assess progress, identify areas for improvement, and strategize future growth plans.
- Played a crucial role in supporting organizational growth by providing expert financial advice during mergers and acquisitions activities.
- Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed and maintained strategic partnerships with key stakeholders to foster collaboration and drive mutual growth.
- Continually expanded personal knowledge of industry developments through participation in conferences, workshops, and networking events, applying new insights to enhance business practices.
Service Manager
Allied Universal Security Services
09.2022 - Current
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Operations Manager
Allied Universal Security Services
01.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Security Field Supervisor
Allied Universal Security Services
12.2021 - Current
- Elevated client satisfaction levels by consistently meeting or exceeding service expectations through diligent oversight of assigned sites.
- Mentored junior staff members, fostering professional growth and development within the team.
- Collaborated with local law enforcement agencies to address security concerns and share relevant information.
- Streamlined reporting processes, improving accuracy in data collection and analysis efforts related to security operations.
- Maintained high levels of situational awareness during large-scale events, coordinating resources effectively to ensure public safety.
- Conducted thorough investigations into security breaches or violations, ensuring accountability and learning opportunities for the team.
- Championed a culture of excellence within the team, motivating individuals to strive for top performance in all aspects of their duties.
- Continuously updated personal knowledge on industry best practices, integrating new strategies into daily activities as appropriate.
Security Site Supervisor
Allied Universal Security Services
06.2019 - Current
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed team schedules to provide effective security coverage for building needs.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Removed unauthorized persons from facility grounds.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Wrote and submitted daily reports on security team operations.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Department Lead
Ollies Bargain Outlet
08.2018 - 05.2019
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
Team Leader
Sam's Club Distribution
05.2014 - 08.2018
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Established team priorities, maintained schedules and monitored performance.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Business Owner
Self Employed
01.2000 - 05.2012
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
General Manager
GNC Live Well
11.1998 - 01.2000
- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed two separate retail stores in all daily operations, banking, staffing, orders, P&L, inventory audits while maintaining region top sales.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Maintenance Technician
Enrico Fermi Power Plant - Subcontracted
01.1996 - 12.1997
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Operated varied hand and power tools to complete repairs.
- Safely and effectively handled wide range of cleaning products and solutions.
- OSHA Nuclear Safety and Government clearance
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Education
LPN - Nursing
Monroe County Community College
Monroe, MI2006
High School Diploma -
Jefferson Alt. Ed.
Monroe, MI1994
Skills
- Fire safety management
- CCTV monitoring
- Incident investigation
- Security policy development
- Access control management
- Asset protection
- Compliance management
- Team onboarding
- Interviews and Interrogations
- Microsoft office
- Recruiting
- ICIMS
- Win Team
- DOMO
- Mercury - HeliAUS - LISA
- Lytx
- Scheduling & Payroll
- Active shooter training
- Job Safety Analysis
- OJT certification
- Employment Law
- Background - Sterling
- HSI CPR/First Aid/AED All Ages EXP 4-2027
Certification
- Licensed Ohio Guard Card exp. 6/26
- HSI CPR/First Aid/AED All Ages exp. 4-27
- 200 Training Certificates
Timeline
Site Security Manager
Allied Universal Security Services
12.2023 - Current
Client Manager
Allied Universal Security Services
01.2023 - Current
Service Manager
Allied Universal Security Services
09.2022 - Current
Operations Manager
Allied Universal Security Services
01.2022 - Current
Security Field Supervisor
Allied Universal Security Services
12.2021 - Current
Security Site Supervisor
Allied Universal Security Services
06.2019 - Current
Department Lead
Ollies Bargain Outlet
08.2018 - 05.2019
Team Leader
Sam's Club Distribution
05.2014 - 08.2018
Business Owner
Self Employed
01.2000 - 05.2012
General Manager
GNC Live Well
11.1998 - 01.2000
Maintenance Technician
Enrico Fermi Power Plant - Subcontracted
01.1996 - 12.1997
LPN - Nursing
Monroe County Community College
High School Diploma -
Jefferson Alt. Ed.
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