Sheila Lawrie
La Crosse,WI
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with human resource management. Capable at maintaining and developing effective relationships with staff, patients, and senior management. Exceptional supervisory skills and performance working under pressure.
Overview
24
24
years of professional experience
Work History
Clinical Manager – Outpatient Pharmacies
Gundersen Health System
2022.11 - Current
- Foster a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Identify and track key metrics to improve efficiencies within pharmacy and with the courier home deliveries.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promote high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensure compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promote a culture of safety within the pharmacy by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhance staff performance through regular training, mentoring, and professional development opportunities.
- Implement onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Patient Relations Specialist – Patient Experience
Gundersen Health System
2022.03 - 2022.11
- Facilitated in-person and online methods for gathering patient and family feedback.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Developed strong rapport with patients, fostering trust and open communication lines.
- Provided exceptional customer service through active listening and empathetic support during challenging situations.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Participated in ongoing training sessions related to customer service best practices within the healthcare industry.
- Collaborated with healthcare providers to ensure optimal patient care and communication.
- Contributed to a positive work environment by maintaining a professional attitude and offering assistance where needed.
Registered Nurse – Clinical Documentation Specialist
Gundersen Health System
2016.09 - 2022.03
- Served as a resource leader to providers ensuring coding compliance with following coding guidelines.
- Managed multiple projects and new processes to ensure program goals are reached to cultivate staff development and staff engagement.
- Strategized, implemented and maintained program initiatives that adhere to organizational objectives.
- Developed an evaluation method to assess program strengths and identify areas for improvement.
- Conducted medical record reviews after gathering trending data to track problems.
- Worked one-on-one with providers on documentation gaps to accurately capture the patient’s acuity, the severity of illness, and the utilization of services provided.
- Fostered healthy relationships to provide a collaborative and effective working environment.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Registered Nurse – Renal Home
Gundersen Health System
2015.05 - 2016.09
- Treated each patient with respect, dignity, and recognition of his or her individuality and personal needs.
- Exhibited clear communication coupled with an empathetic understanding of patient needs to build strong relationships and enhance understanding and patient motivation.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Coordinated and monitored patient training and ongoing PD education.
- Identified new learning needs with the patient, caregiver, and family.
- Maintained a safe environment while providing guidance, reassurance, and support.
- Evaluated the quality of life and satisfaction with therapy.
Registered Nurse – Neurology
Gundersen Health System
2012.09 - 2015.05
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Utilized standing orders, triage protocols, and algorithms appropriately.
- Administered therapeutic interventions to neurology patients.
- Displayed a high level of patience and sensitivity to patients' needs.
- Actively listened to better understand the deeper emotional issues affecting patients and help to contextualize management.
- Helped develop the first Amyotrophic Lateral Sclerosis (ALS) clinic with specialty practitioners, members of the La Crosse Area Support Group, and Wisconsin ALS Chapter representation one day each month.
- Representative on the Ambulatory Infection Control Prevention Committee 2013–2015.
Registered Nurse – Onalaska Urgent Care
Gundersen Health System
2011.04 - 2012.09
- Provided advanced nursing care for patients with acute conditions such as heart attacks, respiratory distress syndrome, shock, or stroke.
- Evaluated and assessed patients’ health care needs based on patients’ signs and symptoms utilizing established triage protocols and guidelines.
- Performed administrative duties that facilitated admission, transfer, or discharge of patients.
- Reviewed computerized laboratory and radiology test results.
- Monitored patient’s needs by demonstrating observation, assessment, and intervention skills.
Charge Nurse – Oral Surgery
Gundersen Health System
2009.05 - 2011.04
- Safely administered medicines and educated Oral Surgery patients and their families with a focus on their recovery and pain management techniques.
- Developed proficiencies in making quick decisions, evaluating the quality of patient care, and resolving conflicts.
- Accelerated change into adoption to improve patient care and outcomes.
- Collaborated and communicated effectively with an interdisciplinary team of medical and health care professionals comprised of dentists, nurse managers, nurses, and dental assistants.
- Demonstrated leadership skills during interviews and while precepting staff in areas of patient care, policies, and procedures.
- Mentored and supervised staff, fostering a supportive and professional work environment.
- Promoted productivity and quality standards of care by positioning team members to use their talents optimally.
- Trained new employees in proper techniques, care standards, operational procedures, and safety protocols.
Registered Nurse – Outpatient Surgery Center
Gundersen Health System
2006.04 - 2009.05
- Completed an admission assessment while collecting and documenting the patient’s medical history.
- Educated patients and their families on disease processes, medical-surgical procedures, and other aspects of therapeutic regimens, including medications and pain management techniques.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Established the ability to work well as a team member by using the keen skills of problem-solving and critical thinking through organization and paying attention to the smallest details.
- Developed the personal qualities of communication and negotiation to work effectively with others.
Medical Assistant/Registered Nurse – Nursing Float Pool
Gundersen Health System
2000.08 - 2006.04
- Maintained skill competencies in multiple areas within the medical assistant scope of practice.
- Obtained patients’ medical history, medication information, symptoms, and allergies.
- Supervised a broad range of general nursing care in the medical and surgical areas of the clinic and hospital.
- Provided nursing care services in areas of vital signs, EKG, phlebotomy, catheters, feeding tubes, IV, and dressing changes.
- Built strong relationships with patients through effective communication skills that fosters trust in the organization's commitment to quality care.
- Prioritized and delegated assignments, contributing to a higher standard of patient care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
Bachelor of Nursing -
Viterbo University
La Crosse, WI08.2020
Associate of Nursing -
Western Wisconsin Technical College
La Crosse, WI12.2004
Surgical Technologist -
Western Wisconsin Technical College
La Crosse, WI05.1985
Skills
- Clinical Leadership
- Critical Thinking
- Active listening
- Empathy
- Communication skills
- Staff Development
- Training and mentoring
- Employee issue resolution
- Collaboration
Timeline
Clinical Manager – Outpatient Pharmacies
Gundersen Health System
2022.11 - Current
Patient Relations Specialist – Patient Experience
Gundersen Health System
2022.03 - 2022.11
Registered Nurse – Clinical Documentation Specialist
Gundersen Health System
2016.09 - 2022.03
Registered Nurse – Renal Home
Gundersen Health System
2015.05 - 2016.09
Registered Nurse – Neurology
Gundersen Health System
2012.09 - 2015.05
Registered Nurse – Onalaska Urgent Care
Gundersen Health System
2011.04 - 2012.09
Charge Nurse – Oral Surgery
Gundersen Health System
2009.05 - 2011.04
Registered Nurse – Outpatient Surgery Center
Gundersen Health System
2006.04 - 2009.05
Medical Assistant/Registered Nurse – Nursing Float Pool
Gundersen Health System
2000.08 - 2006.04
Bachelor of Nursing -
Viterbo University
Associate of Nursing -
Western Wisconsin Technical College
Surgical Technologist -
Western Wisconsin Technical College
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