Sheila Leonard

• Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
• Addressed and remedied all patient or team member issues.
• Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
• Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
• Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
• Handled job duties for staff members which were unavailable or out of office.
• Oversaw accounting, budgeting, and financial reporting.
• Consulted with healthcare professionals on business decisions.
• Developed and maintained electronic record management systems to analyze and process data.
• Communicated with patients, ensuring that medical information was kept private.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.

With a wide array of responsibilities, I managed thirteen employees, handled all aspects of human resources, oversaw all finances with patients, some being difficult, along with any other situations that arose on a daily basis.

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Successfully managed a major construction expansion for Dental Solutions allowing the doctors and staff to work without interruption.
• Developed efficiency-enhancing workflow improvements making it possible to accommodate new patients. Became a trusted Practice Administrator, prior to employment, Dental Solutions was managed by both president and vice-president.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Assisted with hiring process and training of new employees.
• Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
• Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.