Summary
Work History
Education
Skills
Timeline
Generic

Sheila Long

Brownstown,PA

Summary

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality, experienced with check in and check out procedures, scheduling patient appointments, answering phones and collecting payments.



Work History

Medical Assistant

Wellspan Sports Medicine
11.2022 - Current
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Performed casting and cast removal.

Medical Assistant

WellSpan Neurology
11.2021 - 11.2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Front Desk Associate

Wellspan Neurology
12.2017 - 11.2021
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Medical Receptionist

Wellspan Internal Medicine
09.2014 - 12.2017
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

Medical Assistant

Wellspan Internal Medicine
06.2009 - 09.2014
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Tested and recorded blood glucose levels.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Obtained all prescribed laboratory testing.

Education

Diploma in Medical Assisting - Medical Assisting

Allentown Business School
Allentown, PA
1992

Skills

  • Wound Care and Irrigation
  • Assisting with Physical Exams
  • Restocking Lab Supplies
  • Charting Expertise
  • EMR Systems
  • Patient Toileting
  • Proper Sterilization Techniques
  • Completing Insurance Forms
  • Human Anatomy and Physiology
  • Sterile Procedures and Techniques
  • Customer Service
  • Pulmonary Function Tests (PFTs)
  • Simple Dressings
  • OB/GYN Procedures
  • Patient Assessments
  • Specimen Collection
  • Medical Terminology
  • Lab Equipment Operation
  • Communicating with Patient Families
  • Stocking Supplies
  • First Aid
  • Ambulating and Repositioning Patients
  • Equipment and Instrument Sterilizatoin
  • Knowledge of EKG Rhythm Interpretation
  • Electronic Medical Record
  • Medical Procedures Understanding
  • Medical Billing and Coding
  • EKG Set Up and Monitoring
  • Vital Sign Monitoring
  • Medical Records Management
  • Using Scales
  • Phlebotomy

Timeline

Medical Assistant

Wellspan Sports Medicine
11.2022 - Current

Medical Assistant

WellSpan Neurology
11.2021 - 11.2022

Front Desk Associate

Wellspan Neurology
12.2017 - 11.2021

Medical Receptionist

Wellspan Internal Medicine
09.2014 - 12.2017

Medical Assistant

Wellspan Internal Medicine
06.2009 - 09.2014

Diploma in Medical Assisting - Medical Assisting

Allentown Business School

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Sheila Long