Sheila Lontoc
Family Manager
Portsmouth,USA
Summary
Possess strong skills in budgeting, scheduling, and organization that contribute to smooth-running homes. Previous roles have resulted in well-managed households, happy families, and efficient use of resources. Known for ability to multitask, prioritize tasks, and manage time effectively. Resourceful Family Manager known for high productivity and efficient task completion. Excel in time management, budgeting, and conflict resolution. Top soft skills include communication, empathy, and adaptability, ensuring smooth household operations and positive family dynamics. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
Work History
Family Manager
Lontoc Residence
Portsmouth, RI
08.2014 - 08.2024
- Organized family schedules and activities, ensuring everyone was on time for appointments and events.
- Created detailed budgets to track expenses across the family, including tracking of income and investments.
- Volunteering in Child's school activities when needed and on call.
- Coordinated with vendors, service providers, and other professionals to ensure all necessary services were provided in a timely manner.
- Managed household staff, family caregivers providing guidance and direction as needed while maintaining high standards of quality.
- Developed systems to streamline daily routines such as meal planning and grocery shopping.
- Provided support for family members in areas such as education, health care, financial management, legal advice.
- Sourced suppliers for products and services that best fit the needs of the family.
- Maintained open communication channels between all members of the family to ensure any issues or concerns were addressed promptly.
- Worked closely with estate managers to maintain properties owned by the family in excellent condition at all times.
- Negotiated contracts with vendors on behalf of the family to secure favorable terms.
- Handled complex tasks related to travel arrangements, including visas, passports, and tickets, when family travels.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Took children to and from school and extra-curricular activities and sports.
- Taught reading, arts and crafts, and tutored to encourage intellectual development.
- Assisted elderly, disabled parent with activities of daily living, such as bathing, dressing, and grooming.
- Transported disabled parent to doctor appointments and other errands using wheelchair-accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Transported to doctor appointments and other errands using wheelchair-accessible vehicles.
- Created safe and positive living situations for disabled, elderly parent by communicating with family and other caregiver staffs about concerns or challenges.
- Full-time caregiver to elderly, disabled parent.
- Collaborated with healthcare professionals to ensure proper care was being provided.
- Organized medications for family members and administered them according to directions.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
General Manager
Regus
Makati, Manila
10.2012 - 12.2014
- Designed sales and service strategies to improve revenue and retention
- Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity and customer satisfaction data
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Managed daily operations, client relations and IT
- Recruited and hired individuals demonstrating passion, dedication and added value to team
- Identified client business and operational needs and introduced services to provide solutions
- Over-all responsibility of the sales and operations of a business center in a remote or independent market
- Lead all aspects of the business centre under control
- Handling 2 to 8 staff members and handling customers on daily basis
- Recruit, induct, train and develop the team to maximize their performance and engagement
- Identify business opportunities and implement effective solutions to capture
- Conducts monthly reviews to improve and update the centre business plan
- Communicates to the center team and deliver the business plan
- Continuously drives EBIT and EBITDA margin through revenue growth and close control of costs
- Support new company initiatives, including the implementation of new tools and systems to enhance efficiency
- Drive customer retention through great service and focused customer engagement
- Build profitability by developing the products and services existing customers access
- Maximise customer satisfaction results through regular customer engagement and the highest level of centre standards
Assistant Director of Sales - Business Development
Mandarin Oriental, Manila
Makati, Philippines
03.2012 - 10.2012
- Promoted products at trade shows across region, connecting with prospects and improving market penetration
- Improved training to reduce knowledge gaps and enhance performance
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies
- Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
- Conducted market research and reported on competitors
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
- Contacted customers via phone and email to explore connections, offer services and cement relationships
- Enhanced sales volume through skilled support to both new and inactive customers
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets
- Supervised and trained six (6) employees on successful selling techniques
- Created presentation materials for sales, customer relations and management purposes
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Reviewed market analysis and determine strategies, occupancy potential, rates desired and developed programs to ensure profitability of the hotel while meeting the client's needs
- Oversees the coordination of various departments' activities related to booked business to ensure customer satisfaction
- Ensured proper training of all Business Development Specialists and developed them for future advancement
- Followed-up with Business Development Specialists on progress of groups booked, room night pick-up, catering coordination, etc
- Prepared reports as requested by the management to develop a more informative data base for improved management decision making and critical evaluation of work activities
Assistant Director of Sales
Centara Hotel
Manila, Philippines
10.2011 - 02.2012
- Increased sales from various channels
- Led sales planning, development and account management for Embassies and consular accounts territory
- Created and delivered in-depth sales presentations to potential customers
- Supported sales team members to drive growth and development
- Gained market share in new sales performance through aggressive sales team training
- Enhanced sales volume through skilled support to both new and inactive customers
- Contacted customers via phone and email to explore connections, offer services and cement relationships
- Spearhead in hosting US Embassies events to gain market awareness of the property
- Pursued sales deals to qualifying clients, building individualized proposals and preparing final contracts
- Worked hand in hand with the General Manager and with director of sales and design departments to create unique sales materials, promotions to promote hotels products and services to drive profitability and branding
- Implemented creative sales and marketing strategies to assist sales team with reaching targets
- Conducted market research and reported on competitors
Senior Sales Manager
Mandarin Oriental, Manila
Makati, Philippines
06.2009 - 08.2011
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Tracked monthly sales to generate reports for business development planning
- Analyzed competitors' successes and failures, evaluating impact on market
- Directed solicitation calls on locally assigned accounts, selling all hotel space and service from local corporate accounts, group bookings and banquets to achieve planned goals
- Established regular sales contacts, by telephone, correspondence, personal visits or in-hotel service (entertainment) with assigned accounts as necessary
- Presented a summary of weekly sales itinerary to the Director of Sales & Marketing prior and after the week is completed
- Prepared and submitted sales reports, planned itinerary, entertainment schedule, weekly expense and special reports
- Prepared proposals / contracts (follow-up) for local corporate & embassies accounts
- Handled Corporate Banquet functions by ensuring proper planning and implementation of the special function arrangement form
- Closely coordinated with Catering & Convention Services and other Departments in arranging accommodations, services, special events for group business
- Actively participated in industry opportunities for business
- Prepared proposals, RFPs, thank you letters and other correspondences
Sales Account Manager
Century Park Hotel
Manila, Philippines
01.2006 - 06.2009
- Submitted to the Director of Sales detailed production reports, sales strategies and marketing plans that ensured attainment of sales goals and profitability
- Promoted the hotel by conducting effective sales calls and presentations to assigned area of responsibility
- Handled US and all other embassy accounts
- Maintained contact with all clients in the market area to ensure high levels of client satisfaction
- Conceptualized, formulated and undertook marketing activities for the hotel e.g
- Sales blitzes, Top Accounts Party, Preferred Partnership Program
- Attended hotel socials and represented the hotel in social activities and meetings
- Interacted and coordinated with all other departments on guest requirements and reservations
- Delegated authority and responsibility with accountability and follow-up
Sales Manager
Manila Pavillion
Manila, Philippines
07.2005 - 01.2006
- Handled Travel and Corporate accounts for both rooms and banquet sales with minimal supervision
- Prepared proposals, contracts, and other business related correspondences and accomplished detailed reports on time
- Facilitated and supervised functions (conventions, seminars and meetings – Live-in and Live-out events)
- Broadened database by scouting for potential accounts and revived inactive accounts
- Performed competition checks and market / area analysis
- Helped analyze Business Plan and Strategies for the respective area
- Followed-up leads and continuously built rapport with clients
Education
Bachelor of Science - Business Administration
De La Salle College of St. Benilde
Manila, Philippines03.2005
Skills
- Decision Making
- Performance Evaluation and Monitoring
- Sales Promotion
- Customer Service Management
- Staff Supervision
- Training and Development
- Sales planning and implementation
- Performance Improvements
- Customer Retention
- Customer Relationship Management
- P&L Management
- Strategy
- Childcare experience
- Elderly Care
- Travel Arrangements
- Activity Planning
- Child Supervision
- Multitasking
- Dependable and Responsible
- Time management abilities
Languages
English, Professional
Languages
English
Professional
References
References available upon request.
Accomplishments
- Supervised team of 10 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office (Word, Excel, Powerpoint, OneNote, OneDrive)
Delphi Hotel Software
Opera Hotel Software
Timeline
Family Manager
Lontoc Residence
08.2014 - 08.2024
General Manager
Regus
10.2012 - 12.2014
Assistant Director of Sales - Business Development
Mandarin Oriental, Manila
03.2012 - 10.2012
Assistant Director of Sales
Centara Hotel
10.2011 - 02.2012
Senior Sales Manager
Mandarin Oriental, Manila
06.2009 - 08.2011
Sales Account Manager
Century Park Hotel
01.2006 - 06.2009
Sales Manager
Manila Pavillion
07.2005 - 01.2006
Bachelor of Science - Business Administration
De La Salle College of St. Benilde
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