Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sheila Lopez

Sheila Lopez

Tampa

Summary

Dynamic professional with a proven track record at Al Lopez Flooring, excelling in office administration and customer service. Skilled in digital file management and adept at multitasking, I enhance organizational efficiency while maintaining confidentiality. Recognized for optimizing processes and fostering positive client interactions, ensuring compliance and satisfaction in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Secretary, Compliance Manager

Al Lopez Flooring
06.2017 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Procured office supplies to ensure consistent availability
  • Manage and maintains accurate records of employee certificates, ensuring compliance with relevant regulations and industry standards
  • Track Certification expiration dates, initiate renewal process, and ensure timely updates
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Medical Assistant

Pediatric Epilepsy and Neurology Specialists
06.2007 - 02.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications information, symptoms and allergies
  • Demonstrated versatility by cross-training in various departments throughout the clinic
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Improved clinical workflow with introduction of electronic health records system.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.

Customer Service Cashier

Kash N Karry
05.2004 - 05.2007
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions for both front desk cashier and pharmacy cashier
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Sold, dispensed and redeemed scratch off tickets and lottery games

Education

Certificate - Medical Assistant

Remington College
2410 East Busch Blvd, Tampa, FL 33612
05-2007

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Schedule management
  • Complex Problem-solving
  • Multi-line phone systems
  • Digital file management
  • Phone etiquette
  • Fast learner
  • Multitasking and time management

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Secretary, Compliance Manager

Al Lopez Flooring
06.2017 - Current

Medical Assistant

Pediatric Epilepsy and Neurology Specialists
06.2007 - 02.2013

Customer Service Cashier

Kash N Karry
05.2004 - 05.2007

Certificate - Medical Assistant

Remington College

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