Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Love-Cain

Tucson,AZ

Summary

Dynamic professional with a proven track record of streamlining operations at Cain's Desert Home Construction, LLC. Skilled in customer relations and organizational skills, consistently achieving goals with a positive attitude and meticulous attention to detail. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Owner/Office Manager

Cain's Desert Home Construction, LLC
09.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Multi-Line Insurance Agent

State Farm
08.2022 - 08.2023
  • Negotiated favorable terms with carriers on behalf of clients while maintaining strict compliance with state regulations and company guidelines.
  • Collaborated with underwriters to evaluate risk factors and accurately price policies for optimal coverage.
  • Maintained high levels of productivity by consistently meeting or exceeding established sales quotas and performance metrics.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.

Customer Care Representative

UnitedHealthcare
06.2021 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.

Safety/Returns Coordinator

Amazon
02.2020 - 04.2021
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
  • Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
  • Cultivated a supportive work environment by sharing best practices among team members and offering assistance where needed.
  • Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
  • Utilized advanced software programs for tracking return information, maintaining up-to-date records on all processed transactions.

Move Coordinator

APACA Moving Co
03.2017 - 10.2019
  • Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions for clients.
  • Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
  • Contributed to the development of marketing materials highlighting successful moves and satisfied customers, boosting brand reputation in the industry.
  • Established an efficient system for tracking moving supplies inventory levels which led to a reduction in waste and unnecessary expenditures.
  • Implemented safety protocols that reduced workplace accidents among moving crew members.
  • Managed post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Education

Associate of Arts - Cosmetology

Toni&Guy Hairdressing Academy
Colorado Springs
03.2017

High School Diploma -

Safford Christian School
Safford, AZ
05.1998

Skills

  • Customer Relations
  • Small business operations
  • Verbal and written communication
  • Operations Management
  • Business Management
  • Staff Management
  • Business Administration
  • Organizational Skills
  • Data Entry
  • Positive Attitude
  • Time Management
  • Attention to Detail

Timeline

Owner/Office Manager

Cain's Desert Home Construction, LLC
09.2023 - Current

Multi-Line Insurance Agent

State Farm
08.2022 - 08.2023

Customer Care Representative

UnitedHealthcare
06.2021 - 07.2022

Safety/Returns Coordinator

Amazon
02.2020 - 04.2021

Move Coordinator

APACA Moving Co
03.2017 - 10.2019

Associate of Arts - Cosmetology

Toni&Guy Hairdressing Academy

High School Diploma -

Safford Christian School

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Sheila Love-Cain