Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Sheila Lyons

Lewisville,Texas

Summary

Dynamic salon owner with a proven track record at LeShe's Hair Boutique, excelling in client relationship management and operational efficiency. Skilled in hair styling and upselling services, I implemented eco-friendly practices, enhancing client satisfaction and loyalty while driving profitability. Known for exceptional communication and a commitment to ongoing education in beauty techniques.

Professional in beauty industry with strong business acumen and passion for client satisfaction. Proven ability to lead and inspire team, ensuring optimal performance and morale. Skilled in salon management, customer service, and trend analysis. Adaptable and results-driven, consistently meeting evolving needs of clients and staff.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Hair Salon Owner

LeShe's Hair Boutique
11.2012 - Current
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Managed salon operations, ensuring efficient scheduling and high-quality customer service.
  • Implemented eco-friendly practices within the salon, reducing environmental impact while maintaining quality standards.
  • Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
  • Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
  • Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
  • Learned and remained updated on statutory requirements and regulations.
  • Upheld 24-hour response time to service requests.

Administrative Assistant

KASTL Law
03.2024 - 10.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Customer Service Representative

Frontier Communications
10.2011 - 10.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Applied Science - Computer And Information Systems

Bethel University
Memphis, TN

Skills

  • Salon hygiene maintenance
  • Hair styling expertise
  • Upselling services
  • Appointment scheduling
  • Continuing education
  • Industry trend awareness
  • Business management
  • Social media promotion
  • Coloring techniques
  • Hair treatment proficiency
  • Customer service
  • Effective multitasking
  • Excellent communication
  • Customer satisfaction
  • Hair styling
  • Decision-making
  • Relationship building
  • Operational efficiency
  • Self motivation
  • Beauty techniques
  • Analytical thinking
  • Client relationship management
  • Interpersonal skills
  • Professionalism
  • Hair coloring
  • Inventory control

Accomplishments

  • Documented and resolved [Issue] which led to [Results].

Certification

Continued Education


5 Hours of required Continued Education for License Renewal

Languages

English
Full Professional

Timeline

Administrative Assistant

KASTL Law
03.2024 - 10.2024

Hair Salon Owner

LeShe's Hair Boutique
11.2012 - Current

Customer Service Representative

Frontier Communications
10.2011 - 10.2013

Associate of Applied Science - Computer And Information Systems

Bethel University

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Sheila Lyons