Sheila MacIver
Plainfield, VT,Vermont
Summary
Dedicated, energetic, and disciplined Medical Technician offering both direct patient care and Med. Tech experience. Committed to obtaining the highest level of patient care through ensuring compliance and adherence to practice standards. Detail-oriented and meticulous with skill to communicate test effectively.
Overview
17
17
years of professional experience
Work History
Med Tech
Living Well At Heaton Woods
04.2016 - Current
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained patient confidence and protected facility by keeping information confidential.
- Assisted nurses by assesing needs and taking vitals to identify areas of concern, and formulate a treatment plan.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected urine and fecal specimens to send to hospital for analysis.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Troubleshot problems with equipment and brought serious concerns to supervisor for handling.
- Prepared, and administered medications, including narcotics and treatments for 46 residents, insuring accuracy by using the 6 rights of medication administration.
- Works closely with hospice nurses by administering medication while monitoring end of life residents for comfort throughout this process.
RCP/Transporter
Living Well At Heaton Woods
04.2012 - 04.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Recorded temperature, blood pressure, pulse, weight, and respiration rate as directed by nursing staff.
- Accompanied clients to medical appointments.
- Knowledge of current medications and side effects was necessary to be able to advocate, and respond to dr. questions, and recommendations.
Insurance Biller
CVMC
06.2010 - 04.2012
- Responded to inquiries from insured's seeking information.
- Responded to insurance companies who needed assistance processing claims.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Reviewed insurance claim forms for completeness and accuracy, prior to submitting to insurance company.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Customer Service Representative
New England Excess Exchange
10.2006 - 06.2010
- Handled customer inquiries courteously and professionally.
- Listened to customers, handled concerns, or brought them to a supervisor for completion.
- Answered constant flow of customer calls with minimal wait times.
- Returned insurance company telephone calls in a timely manner, to avoid delay in customer coverage.
- Updated account information to maintain customer records.
- Collected necessary information and documents, and created files for underwriter to quote coverage.
- Assisted underwriter in any way needed, to be able to quote coverage.
- Compiled information, ran monthly statements, and mailed them promptly.
- Educated insurance companies about billing, and payment processing .
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Montpelier High School
Memorial Drive, Montpelier VT 05602LNA - Nursing
Randolph Technical Career Center
Randolph, VT04.2012
Skills
- Multi Tasker
- Works well under pressure
- Can work independently, or as part of a team
- Medical Records Management
- Infection‐Control Policy Adherence
- Medical terminology
- Glucose Monitors and Meters
- Direct Resident Care
- Medication Administration
- Treatment Protocols
- Documentation Management
Timeline
Med Tech
Living Well At Heaton Woods
04.2016 - Current
RCP/Transporter
Living Well At Heaton Woods
04.2012 - 04.2016
Insurance Biller
CVMC
06.2010 - 04.2012
Customer Service Representative
New England Excess Exchange
10.2006 - 06.2010
High School Diploma -
Montpelier High School
LNA - Nursing
Randolph Technical Career Center
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