Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Mahan

Winston-Salem,NC

Summary

Dynamic retail supervisor with proven leadership at Morrison Healthcare, enhancing team productivity and customer loyalty through effective training and communication. Skilled in monthly forecasting and operational efficiency, I successfully implemented a knowledge base that improved service delivery and reduced response times, fostering a culture of excellence and commitment among staff.

Overview

37
37
years of professional experience

Work History

Sterile Processing Technician

Atrium Health
07.2021 - Current
  • Operated sterilization equipment to ensure compliance with infection control protocols.
  • Prepared surgical instruments and supplies for various medical procedures, maintaining high standards of cleanliness.
  • Conducted routine inspections and maintenance of sterilization tools to enhance operational efficiency.
  • Assisted in training new staff on sterile processing techniques and safety regulations.
  • Implemented quality assurance checks on processed items to uphold safety standards and accuracy.
  • Documented sterilization processes and outcomes accurately for compliance with health regulations.
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Inspected sterile package integrity prior to distribution.
  • Verified and maintained proper documents and records for sterilization.
  • Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Recorded biologicals and test results.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
  • Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
  • Picked instruments and supplies for surgeries.
  • Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.
  • Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Contributed to significant reductions in cross-contamination incidents through meticulous execution of decontamination protocols.

Retail Supervisor, CA Team Leader

Morrison Healthcare
09.2017 - 07.2021
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.

Kitchen Supervisor(PIC)

WSFCS
08.2015 - 09.2017
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations

Customer Service Representative

American Express
09.1999 - 09.2004
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Assistant Store Manager

Plej's Textile Mill Outlet
02.1993 - 11.1995
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience

Assistant Branch Manager

Enterprise Rent-A-Car
11.1988 - 03.1991

Worked with Branch Manager to resolve fleet control problems, improve operations and provide exceptional customer service

  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach

Education

Bachelor of Science - Business Administration And Management

University of Charleston
Charleston, WV
05.1986

Skills

  • Leadership communications
  • Educational leadership
  • Team leader
  • Monthly forecasting

Timeline

Sterile Processing Technician

Atrium Health
07.2021 - Current

Retail Supervisor, CA Team Leader

Morrison Healthcare
09.2017 - 07.2021

Kitchen Supervisor(PIC)

WSFCS
08.2015 - 09.2017

Customer Service Representative

American Express
09.1999 - 09.2004

Assistant Store Manager

Plej's Textile Mill Outlet
02.1993 - 11.1995

Assistant Branch Manager

Enterprise Rent-A-Car
11.1988 - 03.1991

Bachelor of Science - Business Administration And Management

University of Charleston