Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHEILA MARTINEZ

TAMPA,FL

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.Self-motivated employee highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

4
4
years of professional experience

Work History

Retail Sales Representative

METRO BY TMOBILE
RIVERVIEW, FL
12.2020 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Greeted and assisted customers in locating items and completing purchases.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Consistently met or exceeded sales quotas by assessing and meeting customer needs.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Improved customer service feedback scores through outstanding service.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided customer service by answering product related questions in a timely manner.
  • Maintained cleanliness of the sales floor, fitting rooms and check-out areas.
  • Attended weekly team meetings to discuss sales goals and strategies.
  • Demonstrated knowledge of promotions, discounts and loyalty programs.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

Warehouse Associate

Macys Warehouse
Pinellas Park, FL
06.2020 - 11.2024
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Communicated effectively with team members on matters related to work assignments.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

Call Center Representative

cano health
Tampa, FL
08.2021 - 12.2021
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Education

Some College (No Degree) - Nursing

ANA G MENDEZ
TAMPA
08-2024

High School Diploma -

BRUALIO ALONSO HIGH SCHOOL
TAMPA
05.2020

Skills

  • POS System Operation
  • Customer Engagement
  • Upselling and Cross-Selling
  • Purchase Recommendations
  • Money Handling
  • Loss Prevention
  • Customer Service
  • Time Management
  • Retail Merchandising Expertise
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • Product Merchandising
  • Display Building
  • Problem-Solving
  • Sales Goals Attainment
  • Cash Handling
  • Retail Sales
  • Customer Assistance
  • Professional Appearance
  • Relationship Building
  • Fluent in English and Spanish
  • Conflict Resolution

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Call Center Representative

cano health
08.2021 - 12.2021

Retail Sales Representative

METRO BY TMOBILE
12.2020 - Current

Warehouse Associate

Macys Warehouse
06.2020 - 11.2024

Some College (No Degree) - Nursing

ANA G MENDEZ

High School Diploma -

BRUALIO ALONSO HIGH SCHOOL

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SHEILA MARTINEZ