Sheila Martinez-Gallagher
Summary
Accomplished administrative professional with over ten years of office administration experience, management and accounting with the aim of obtaining an executive administrative assistant position or management role. I am looking to apply training, experience, and personal strengths in improving the functionality and efficiency of a professional office environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
San Tan Cardiovascular Center
11.2024 - 02.2025
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
Office Manager
Ultimate Concrete Coatings
08.2023 - 05.2024
- All reception duties/scheduling
- Accounts payable-all time keeping and payroll duties, bill pay
- Supply ordering
- Was in charge of keeping the business running
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Stay at Home Mom
Martinez House
06.2013 - 08.2023
- Multi-tasking
- Problem solving
- Time management
- Managed household finances
- Created daily routines
- Taught 3 children in specific parts of coursework, improving their academic performance
- Was the chauffeur, cook, landscaper, pool cleaner and maid
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
Legal Assistant and Client Relations - Temp
Denton Peterson Dunn Law Corp.
07.2022 - 10.2022
- Filled all receptionist duties/scheduled appointments
- Received payments and documented
- Stocked/ordered and cleaned kitchen-supply room
- Assisted attorneys with client conflict checks and retainer agreement documentations
- Intake specialist
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Contacted clients to schedule appointments and discuss progress of cases.
Bartender
Scratch Pub and Grill
03.2022 - 05.2022
- Served drinks and food
- Cleaned and organized bar
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Accounting Director - Temp
The Law Offices of Nathan A. Skinner
09.2021 - 02.2022
- Filled all receptionist duties/scheduled appointments
- Drafted and merged Estate Planning/Probate documents
- Monthly cost reports
- Sent out bills and collected payments
- Processed accounts receivables deposits
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Utilized financial software to prepare consolidated financial statements.
Documentation Specialist
Tenncare
01.2015 - 05.2015
- Coordinated insurance claim communications between the insurance provider and beneficiaries
- Performed documentation quality control and retention according to standard operating procedures
Receptionist - Temp
Farrar & Bates LLP
02.2014 - 04.2014
- Managed monthly billable hours for 5 attorneys
- Performed case opening and closing procedures
- Managed a multi-line phone system and front-of-house client reception
- Managed office supply needs and orders
- Assisted attorneys with scanning, copying, and printing documents
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Billing-Receptionist-Secretary-Fill in Office Manager
Wells, Small, Fleharty & Weil Law Corp.
09.2008 - 05.2013
- Answered a multi-line phone system and greeted clients
- Assisted attorneys with opening and closing files for new clients including Legal Master system data entry
- Managed monthly billable hours, statements and due notices for up to 7 attorneys within the law office
- Collected client payments and compiled monthly financial reports
- Assisted in trial preparation and organization of pleadings
- Responsible for submitting orders for all supply needs in office
- Assisted in basic technical support for all office personnel
- Assisted in bookkeeping tasks and finances for the office including typing checks for attorney and client related expenditures, court fees, and other office expenses
Education
RDA - Registered Dental Assistant Certification
DENTAL STAFF SCHOOL OF TENNESSEE
Franklin, TN09.2014
General Education - Criminal Justice
SHASTA COLLEGE
Redding, CA06.2005
Skills
- Time management
- Multitasking
- Efficient in Microsoft Office
- Efficient in QuickBooks
- Self-motivating
- Fast learner
- Decision making
- Data entry and management
- Planning and research
- Problem solving
- Billing
- Medical record requests
- HIPAA protocol adherence
- Administrative supervision
- Database coordination
- Healthcare operations
- Billing statement processing
- Medical terminology
- Patient confidentiality
- Insurance verification
- Organizational skills
- Attention to detail
- Office administration
- Payment arrangements & negotiation
- Filing and recordkeeping
- HIPAA compliance
- Payment collection
Timeline
Patient Care Coordinator
San Tan Cardiovascular Center
11.2024 - 02.2025
Office Manager
Ultimate Concrete Coatings
08.2023 - 05.2024
Legal Assistant and Client Relations - Temp
Denton Peterson Dunn Law Corp.
07.2022 - 10.2022
Bartender
Scratch Pub and Grill
03.2022 - 05.2022
Accounting Director - Temp
The Law Offices of Nathan A. Skinner
09.2021 - 02.2022
Documentation Specialist
Tenncare
01.2015 - 05.2015
Receptionist - Temp
Farrar & Bates LLP
02.2014 - 04.2014
Stay at Home Mom
Martinez House
06.2013 - 08.2023
Billing-Receptionist-Secretary-Fill in Office Manager
Wells, Small, Fleharty & Weil Law Corp.
09.2008 - 05.2013
RDA - Registered Dental Assistant Certification
DENTAL STAFF SCHOOL OF TENNESSEE
General Education - Criminal Justice
SHASTA COLLEGE
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