Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Mason

Raleigh, NC,NC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

50
50
years of professional experience

Work History

Custodian

ABM Janitorial Services
Durham, NC
02.2023 - Current
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.

Custodian

Durham Public Schools
Durham, NC
10.2016 - 01.2023
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
  • Adhering strictly to health and safety regulations while performing duties.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Companion Caregiver

Home Instead Senior Care Home
Durham, NC
09.2015 - 10.2016
  • Provided companionship and emotional support to elderly clients.
  • Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
  • Transported clients to medical appointments, errands, and social engagements.
  • Observed changes in client behavior or physical condition and reported to supervisor or family members.
  • Accompanied clients on walks outdoors for exercise and fresh air.
  • Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
  • Encouraged participation in recreational activities such as reading books and playing games.
  • Assisted with mobility issues by providing assistance with walking or transferring from one place to another.
  • Performed grocery shopping for clients according to their dietary requirements.
  • Cared for pets belonging to the elderly client if needed.

Caregiver

Compassionate Care Hospice
Clifton , NJ
04.2008 - 09.2013
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.

Department Manager

Walmart
Saddle Brook, NC
02.2004 - 12.2008
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.

Data Entry Clerk-Dispatch

Bell Atlantic Telephone
Totowa, NJ
04.1974 - 11.2004
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Prepared summaries of daily work completed for review by supervisors.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Updated existing records with new or revised information as needed.
  • Operated various office equipment such as scanners, printers. when required.
  • Followed up on pending tasks until completion.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Researched requested information using available resources when necessary.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Reviewed and updated account information in company computer system.

Education

High School Diploma -

Passaic High School
Passaic, NJ
06-1966

Skills

  • Client Communication
  • Groundskeeping
  • Cleaning and sanitizing
  • Room Setup and Breakdown
  • Waste disposal
  • Preventive Maintenance
  • Excellent communication skills
  • Building Maintenance
  • Maintenance
  • Maintenance knowledge
  • Attention to Detail
  • Driver communication
  • Database Management
  • Service Coordination
  • Customer Relations
  • Data Entry
  • Dispatch Coordination
  • Route Navigation
  • Work Order Management
  • Coordinating urgent deliveries
  • Updating logs
  • Service planning
  • Schedule Coordination
  • Critical thinker
  • Processing orders
  • Training new hires
  • Monitoring field personnel
  • Customer Relationship Management

Timeline

Custodian

ABM Janitorial Services
02.2023 - Current

Custodian

Durham Public Schools
10.2016 - 01.2023

Companion Caregiver

Home Instead Senior Care Home
09.2015 - 10.2016

Caregiver

Compassionate Care Hospice
04.2008 - 09.2013

Department Manager

Walmart
02.2004 - 12.2008

Data Entry Clerk-Dispatch

Bell Atlantic Telephone
04.1974 - 11.2004

High School Diploma -

Passaic High School

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