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Sheila Mayoral
Atlanta,Georgia
Work Preference
Summary
Dynamic Senior Learning & Development Partner specializing in performance improvement and strategic workforce enablement. Successfully led initiatives that enhanced HRIS user adoption and streamlined onboarding processes, resulting in significant operational efficiency. Combines expertise in instructional design and learning analytics to align training solutions with business objectives.
Overview
16
16
years of professional experience
Work History
Operations/HRIS Project Manager
Cognitif Design
Atlanta, USA
2024.11 - Current
- Developed ADP Workforce Now HRIS dashboards and financial analysis reports to enable data-driven executive decision-making.
- Consulted HR and executive leadership on HRIS initiatives and workforce operations for a 100+ employee, multi-site organization.
- Streamlined onboarding programs, developed learning resources, and created structured documentation to enhance HRIS adoption and deliver effective remote training.
Operations Project Manager
Savills
Atlanta, USA
2018.12 - 2024.10
- Managed brokerage support for three-person government brokerage team, overseeing 125+ concurrent federal (GSA) and state (SPC) real estate transactions totaling $200M+ in annual deal activity while also providing support for nine office tenant brokers in private-client business development and a three-person project management team.
- Collaborated with Director of Operations and Senior Operations Manager to enhance business operations in high-performing office tenant commercial real estate brokerage, managing vendor relations, facilities coordination, procurement, licensing compliance, financial administration, and operational process improvements.
- Calculated, validated, and submitted annual commercial real estate transaction reporting and supporting documentation to the Atlanta Commercial Board of Realtors for Million-Dollar Club recognition, representing $5M+ in individual production for nine office tenant brokers and $200M+ in annual deal activity for the government brokerage team (five years in a row).
- Coordinated troubleshooting and resolution of hardware and software issues with corporate IT, ensuring operational continuity and minimizing disruption to workflows.
- Co-directed the quarterly 'Wine Down Wednesday' commercial real estate networking event with the Senior Operations Manager, overseeing invitations, logistics, communications, and event execution for employees, brokerage professionals across leading firms, industry partners, and external stakeholders.
IT Project Manager/EA to IT Director (Short-Term Contract)
Fulton County Schools
Atlanta, USA
2018.08 - 2018.11
- Collaborated with IT Director and IT team to enhance enterprise technology operations and standardize processes across 100+ school district by developing operational and inventory documentation, implementation resources, and workflow materials, improving execution consistency.
- Coordinated technology initiatives across IT leadership, vendors, procurement stakeholders, school system partners, and service repair technicians, ensuring aligned execution and effective communication.
- Formulated a centralized hardware inventory and procurement tracking system that improved from fragmented/manual controls to centralized visibility, resulting in ~95% accuracy.
Creative Services Consultant
Cognitif Design
Atlanta, USA
2018.02 - 2018.07
- Managed end-to-end creative services, developing concepts and producing graphic designs, print materials, and branded marketing collateral for small businesses and professionals.
- Provided expert advice on design solutions to enhance customer experiences.
- Conducted needs assessments to identify client requirements and preferences.
- Collaborated with cross-functional teams to streamline service processes.
Human Resources Business Partner/HRIS Lead
Broniec Associates
Berkeley Lake, USA
2016.05 - 2018.01
- Led end-to-end implementation, configuration support, and enterprise adoption of ADP Workforce Now (payroll, time, and HR), significantly reducing administrative errors (estimated 85%).
- Built advanced HRIS dashboards, analytics tools, and executive reporting frameworks that substantially improved C-suite forecasting visibility and workforce planning accuracy.
- Aligned workforce systems, employee development initiatives, operational processes, and organizational goals with business performance objectives in partnership with Director & HR Manager.
- Facilitated change management, systems adoption, and workforce training programs through blended training methodologies.
- Developed onboarding frameworks, training materials, process documentation, workflow resources, and structured systems support tools to enhance compliance and standardize operational processes.
- Directed the organization’s annual Kaiser Permanente Corporate Run, Walk & Roll community engagement initiative for four consecutive years, leading event planning, stakeholder coordination, communications, budget-conscious logistics, and successful execution.
Chief of Staff
HealthAmerica Realty Group
Atlanta, USA
2015.05 - 2016.03
- Coordinated executive priorities, business operations, and organizational initiatives while supporting the Chief Executive Officer of a healthcare-focused commercial real estate firm.
- Supported executive financial operations in partnership with the Controller by preparing deal reporting, executive financial summaries, and financial tracking materials that strengthened informed decision-making.
- Prepared deal summaries, executive presentations, client-facing deliverables, and decision-support materials to facilitate business development, knowledge transfer, and transaction execution for brokers and leadership.
Senior Administrative Assistant
Cushman & Wakefield
Atlanta, USA
2010.07 - 2015.04
- Partnered alongside the Operations Manager to support business operations across a 175+ full-service commercial real estate brokerage office, coordinating meetings, employee events, communications, and high-priority organizational activities that supported office efficiency and team engagement.
- Provided primary operational and administrative support for a 14+ member industrial brokerage team, managing transaction summaries, client presentations, property listing administration, and business-critical support activities that facilitated efficient deal execution.
- Developed thousands of executive-level presentations, reports, and business development materials annually, translating complex transactions and market data into polished client-facing deliverables supporting revenue-generating activities.
- Coordinated execution of annual 'Industrial Roundtable' commercial real estate networking event, managing invitations, attendee communications, guest registration, vendor catering, site logistics, and stakeholder engagement to enhance industry connections within established budget constraints.
- Ensured accuracy of CRM (Salesforce) database through governance and transaction reporting, supporting $175M+ in deal activity.
- Directed organization’s annual Junior Achievement community engagement initiative for four consecutive years, overseeing event planning, stakeholder coordination, communications, logistics, and execution.
Education
Master of Human Resource Management - Honors
Keller Graduate School of Management
Alpharetta, GeorgiaB.A. - Sociology, Honors
Florida Atlantic University
Boca Raton, FloridaA.A. - Computer Graphics/Animation
The Art Institutes
Fort Lauderdale, FloridaSkills
- Project management
- Requirements gathering
- System implementation
- Change management
- Stakeholder engagement
- Operational strategy
- Process improvement
- Change management
- Performance metrics
- Efficiency enhancement
- Documentation management
- User training
- Cross-functional collaboration
- System administration
- Project evaluation
- Change management
Certifications And Education
- Certified Professional in Training Management (CPTM), Training Industry, Inc., FE202925, 02/09/27
- Master of Human Resource Management (Honors), Keller Graduate School of Management, Alpharetta, Georgia
- B.A., Sociology (Honors), Florida Atlantic University, Boca Raton, Florida
- A.A., Computer Graphics/Animation, The Art Institutes, Fort Lauderdale, Florida
Software
MS Office (Advanced), Smartsheet, Salesforce, Zoom, Workday HCM, ADP Workforce Now, SAP HCM, UKG, Articulate 360 (Storyline, Rise), Adobe Captivate, Camtasia, Adobe Creative Suite (Illustrator, InDesign, Photoshop), Canva
Skills
Learning Strategy & Workforce Enablement, Training Needs Analysis (TNA), Curriculum & Program Development, Knowledge Transfer & Organizational Learning, Adult Learning Principles, ILT, VILT & Digital Learning, LMS Administration & Learning Platforms, Learning Analytics & Reporting, Learning Content Development, Kirkpatrick Evaluation Framework, Training Effectiveness & ROI, Performance Improvement, HRIS/ERP User Adoption, Change Management & Process Documentation
Languages
English
Professional
Spanish
Professional
Timeline
Operations/HRIS Project Manager
Cognitif Design
2024.11 - Current
Operations Project Manager
Savills
2018.12 - 2024.10
IT Project Manager/EA to IT Director (Short-Term Contract)
Fulton County Schools
2018.08 - 2018.11
Creative Services Consultant
Cognitif Design
2018.02 - 2018.07
Human Resources Business Partner/HRIS Lead
Broniec Associates
2016.05 - 2018.01
Chief of Staff
HealthAmerica Realty Group
2015.05 - 2016.03
Senior Administrative Assistant
Cushman & Wakefield
2010.07 - 2015.04
Master of Human Resource Management - Honors
Keller Graduate School of Management
B.A. - Sociology, Honors
Florida Atlantic University
A.A. - Computer Graphics/Animation
The Art Institutes