Sheila McClinton
Denton, TX 76209,TX
Summary
Proven team leader and skilled housekeeper, recognized for boosting team efficiency and customer satisfaction at Methodist Healthcare. Expert in health and safety compliance and adept at fostering a positive work environment. Achieved significant improvements in operational processes, demonstrating a strong blend of teamwork and residential cleaning expertise.
Diligent housekeeping Supervisor with strong background in maintaining clean and organized living spaces. Proven ability to manage multiple tasks efficiently, contributing to consistently high standard of cleanliness. Demonstrated attention to detail and effective time management skills.
Overview
25
25
years of professional experience
Work History
Housekeeper
PURE HEALTH
05.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Dusted picture frames and wall hangings with cloth.
Surgery Assistant
Baylor Scott & White
03.2021 - 05.2024
- Increased efficiency in the operating room by maintaining inventory levels and ensuring timely replenishment of supplies.
- Strengthened surgical team performance through active participation in ongoing quality improvement initiatives, such as debriefings, case reviews, and skills training sessions.
- Ensured accurate documentation of surgeries by diligently recording all relevant information in patient records.
- Reduced risk of infection through rigorous sterilization protocols for all surgical tools and equipment.
- Upheld high standards of cleanliness in the operating room by consistently following established protocols for sanitization and waste disposal.
- Protected patients from infection by setting up and managing sterile operating fields.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
REGISRATION CLERK
Wise Health Surgical Hospital
06.2022 - 11.2023
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in processing patient payments via cash, checks and credit cards.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Coordinated with staff to process [Type] paperwork and direct to appropriate departments.
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
- Upheld HIPAA regulations and standards for protecting patient information.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Department Lead
Texas Health Presbyterian Hospital Denton
10.2014 - 11.2021
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Coordinated efforts among team members during times of change or crisis management situations.
- Supervised existing employees and recruited, interviewed and hired new ones.
- Managed team schedules, department projects and quality assurance.
- Communicated with managers of other departments to maintain transparency.
- Ensured compliance with all relevant industry regulations and safety guidelines within the department''s operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
Housekeeper Aide
PINNICALE HOSPITAL
09.2007 - 11.2009
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Provided exceptional support to fellow team members during peak times or when additional assistance was required, promoting a cohesive work environment.
- Demonstrated strong attention to detail while completing various cleaning tasks, resulting in consistently spotless rooms for guests.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
- Aided in maintaining a pest-free environment through diligent cleaning practices and prompt reporting of any potential issues or concerns.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Hang, cleaned and rehung draperies to maintain freshness.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
Department Team Leader
Methodist Healthcare
10.1999 - 07.2007
- Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
- Managed fiscal operations for department from various funding sources.
- Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
- Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
- Increased customer satisfaction by resolving issues promptly and providing exceptional service.
- Identified areas for process improvement within the department, leading to more streamlined operations.
- Implemented innovative solutions to address complex challenges, driving continuous improvement within the department.
- Streamlined workflow to maximize resource utilization, resulting in significant cost savings.
- Boosted team efficiency by implementing streamlined processes and procedures.
- Enhanced departmental collaboration through regular team meetings and open communication channels.
- Led cross-functional teams in achieving project goals, fostering cooperation among diverse groups of professionals.
- Facilitated information sharing between departments, enhancing overall communication and collaboration efforts.
- Improved overall team productivity with thorough training programs and performance evaluations.
- Reduced employee turnover, promoting a positive work environment and offering opportunities for growth.
- Coached team members to develop their skills and advance within the company hierarchy.
- Established clear expectations and performance metrics, ensuring accountability across the team.
- Achieved project deadlines consistently by effectively delegating tasks and managing time frames.
- Optimized inventory management, reducing waste and improving stock accuracy.
- Evaluated employee performance regularly, providing constructive feedback aimed at professional development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
No Degree - CERTFIED MEDICAL ASSISTANCE
CHCP
8585 Stemmons FREEWAY SUITE N 30004-2025
High School Diploma -
LEWWALLACE
415 WEST 45TH AVE06-1991
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Health and safety compliance
- Cleaning bathrooms
- Bed making proficiency
- Residential cleaning
- Dusting furniture
Timeline
Housekeeper
PURE HEALTH
05.2024 - Current
REGISRATION CLERK
Wise Health Surgical Hospital
06.2022 - 11.2023
Surgery Assistant
Baylor Scott & White
03.2021 - 05.2024
Department Lead
Texas Health Presbyterian Hospital Denton
10.2014 - 11.2021
Housekeeper Aide
PINNICALE HOSPITAL
09.2007 - 11.2009
Department Team Leader
Methodist Healthcare
10.1999 - 07.2007
No Degree - CERTFIED MEDICAL ASSISTANCE
CHCP
High School Diploma -
LEWWALLACE
Similar Profiles
Leon Soji TLeon Soji T
Medical Lab Technologist at Pure HealthMedical Lab Technologist at Pure Health
SHAKTI CHHABRASHAKTI CHHABRA
Senior Business Analyst at Pure HealthSenior Business Analyst at Pure Health
IZHAR HAIDERIZHAR HAIDER
Logistics Coordinator at PURE HEALTHLogistics Coordinator at PURE HEALTH