Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sheila McCord

Herndon,KY

Summary

Enthusiastic professional with expertise in communication and negotiating. Driven to provide superior quality customer experience. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Export Shipping Clerk

Manpower Staffing - Stanley Engineered Fastening
01.2024 - Current
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Enhanced overall productivity by maintaining a well-organized and efficient work area.
  • Processed required paperwork to expedite handling of shipped and received goods.

Customer Service Manager

White Drive Products
06.2023 - 12.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Kept accurate records to document customer service actions and discussions.

Remote Account Manager/Technical Sales Associate

Plymouth Tube Co
08.2021 - 06.2023
  • Used consultative sales approach to understand and meet customer needs
  • Used CRM to maintain company database with essential account and sales information
  • Created and maintained monthly shipment forecast
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules
  • Attended product-related technical shows and other activities to represent company products and services domestic and internationally
  • Recommended Steel and Titanium Extrusions and explained features and costs to help customers make educated buying decisions
  • Engaged large and medium end-users to deliver company's total value proposition to increase sales
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions
  • Serviced existing accounts on regular basis to maximize revenue.

CSR Manager/Mill Coordinator

Plymouth Tube Co
10.2019 - 08.2021
  • Measured and improved customer satisfaction through feedback surveys and analysis
  • Onboarded and trained customer representatives to meet performance and service goals
  • Defined clear targets and objectives and communicated to other team members
  • Built positive rapport and relationships for high levels of customer satisfaction
  • Led customer service projects to address and achieve key business objectives
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Created reporting systems to track customer service performance and improve insight
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Evaluated staff performance and provided feedback to improve customer service delivery
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Contract Administrator

Plymouth Tube Co
10.2013 - 03.2019
  • Created solicitation packages and conducted thorough research for each bid
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Negotiated and executed contracts on behalf of department
  • Drafted, reviewed and revised contracts for accuracy and completeness
  • Adhered to legal and contractual requirements for compliant contract processes.

Inside Sales Representative

Plymouth Tube Co
05.1999 - 03.2013
  • Managed friendly and professional customer interactions
  • Built diverse and consistent sales portfolio
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Negotiated prices, terms of sales and service agreements
  • Utilized data and analytics to identify target markets and understand customer needs
  • Quoted prices, credit terms and other bid specifications
  • Recorded accurate and efficient records in customer database
  • Attended monthly sales meetings and quarterly sales trainings
  • Answered customers' questions regarding products, prices, and availability
  • Contributed to team objectives in fast-paced environment
  • Used CRM software to maintain detailed contact logs and account records.

Data Entry Clerk

Mid Continent Spring Co
02.1996 - 03.1999
  • Completed data entry tasks with accuracy and efficiency
  • Created and maintained data entry logs to track data entry activities
  • Organized, sorted, and checked input data against original documents.

Education

Bachelor of Science - Interdisciplinary Studies

New York Institute of Technology
Old Westbury, NY

Associate of Science -

Mid Continent University
Mayfield, KY

High School Diploma -

Christian County High School
Hopkinsville, KY
05.1994

Skills

  • Cost-Effective Solutions
  • Customer Experience
  • Client Needs Assessment
  • Technical Sales
  • Client Relationship Management
  • Telephone Communication
  • Customer Resource Management
  • Customer Service and Assistance
  • Lead Follow-Up
  • Customer Account Management
  • Revenue Forecasting
  • Pricing Structures
  • Consultative Selling Techniques
  • Collaboration with Engineering
  • Conflict Resolution Techniques
  • Site Visits
  • Quality Audits
  • International shipping
  • Workplace Cleanliness
  • Warehouse Safety
  • Carrier Coordination
  • Materials transportation
  • Attention to Detail

Certification

  • Consultative Selling
  • Quality Auditor (Internal Quality Auditor)
  • Lean Manufacturing
  • Mgmt for First Time Supervisors

Accomplishments

  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop quote and order tracking spreadsheets.
  • Collaborated with team of 6 in the development of paperless quotation and order entry process.
  • Achieved desired quote turn around time through effectively creating process through CRM user system.

Timeline

Export Shipping Clerk

Manpower Staffing - Stanley Engineered Fastening
01.2024 - Current

Customer Service Manager

White Drive Products
06.2023 - 12.2023

Remote Account Manager/Technical Sales Associate

Plymouth Tube Co
08.2021 - 06.2023

CSR Manager/Mill Coordinator

Plymouth Tube Co
10.2019 - 08.2021

Contract Administrator

Plymouth Tube Co
10.2013 - 03.2019

Inside Sales Representative

Plymouth Tube Co
05.1999 - 03.2013

Data Entry Clerk

Mid Continent Spring Co
02.1996 - 03.1999

Bachelor of Science - Interdisciplinary Studies

New York Institute of Technology

Associate of Science -

Mid Continent University

High School Diploma -

Christian County High School

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Sheila McCord