Sheila McGhee
Tinker AFB,OK
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Volunteer
Lakenheath High School Football Team
09.2019 - 12.2019
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering supportive and inclusive team environment.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
Accounts Receivable Cler
Pure Resources
02.2001 - 10.2001
- Improved cash flow by streamlining invoicing process and implementing more efficient payment tracking system.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
Administrative Assistant
A&C Construction Company
09.1999 - 12.2000
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Accounts Payable and Payroll Clerk
Couch Construction
06.1997 - 09.1999
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Prepared monthly payroll reports for senior management review, highlighting any potential cost-saving opportunities or areas requiring attention.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
Administrative Assistant
The Concrete Company
02.1996 - 05.1997
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Teller
Max Federal Credit Union
11.1994 - 01.1996
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor of Arts - Human Resources Management
University of Maryland Global College
Adelphi, MD05.2020
Skills
- Computer Skills
- Data Entry
- Recordkeeping
- Clerical Support
- Telephone Etiquette
- Flexible Schedule
- Recordkeeping and Confidentiality
- Attention to Detail
- Administrative tasks
- Client relations strength
Certification
Timeline
Volunteer
Lakenheath High School Football Team
09.2019 - 12.2019
Accounts Receivable Cler
Pure Resources
02.2001 - 10.2001
Administrative Assistant
A&C Construction Company
09.1999 - 12.2000
Accounts Payable and Payroll Clerk
Couch Construction
06.1997 - 09.1999
Administrative Assistant
The Concrete Company
02.1996 - 05.1997
Teller
Max Federal Credit Union
11.1994 - 01.1996
Bachelor of Arts - Human Resources Management
University of Maryland Global College
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