Sheila McGonnell

• Meet or exceed targeted revenue expectations by setting rent rates, managing operating expenses, and diligently monitoring aged delinquency. Prepare and review monthly financial reports with intuitive forecasting and a proactive plan for the asset's financial performance.
• Provided guidance and mentorship to an administrative and service team, successfully coordinating their efforts toward shared objectives through tactical planning
• Oversee the hiring process and ongoing employee performance management through courageous conversations and applicable HR processes.
• Responsibly conducting regular property inspections, proactively proposing resolution plans, and personally overseeing the execution of property enhancements.

Ensured precise reporting on all daily, weekly, and monthly reports. Collection of processing rent payments and sending balance dues, in addition to legal notices.
Maintained a delinquency percentage under 1%.
Provided support during the onboarding process for new leasing professionals.
Trained and developed Senior Leasing Consultants and AMCOs.
Enhanced my leadership skills by assisting with employee development and correctional discussions.
Successfully led the pilot testing of new leasing software.
Nominated for AMA and Mark Taylor Awards for Assistant Manager of the Year.
Delivered an impressive 14.2% year-to-date average renewal effective rent change.

Worked closely with my MCO and Managing Director to increase renewal rates, andsecure, and manage lease renewals.
Executed responsibilities in leasing, including conducting property tours for prospective tenants and preparing lease agreements based on business demands.
Utilizes various communication methods to gauge resident satisfaction.
Carried out regular physical inspections of the community, promptly addressing any concerns and verifying that property conditions met company expectations.

• Conducted tours of available apartments, highlighting features and amenities.
• Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
• Ensured that all paperwork was completed accurately in accordance with company policy.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Prepared lease agreements, collected security deposits and rent payments from tenants.
• Greeted potential tenants and provided information about the property.
• Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
• Conducted background checks on applicants.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Compliance Assistant

Collaborated with the Compliance Officer and Senior Vice President to ensure full compliance with banking regulations and laws across all Bank areas.

Monitored and assisted all bank employees with yearly training and education of regulations.

Collected and monitored all records of wire transfers and large cash deposits.

Assisted in the completion of audits and maintained communications with the Office of the Comptroller of the Currency

Trained in Controller department to assist with communications with the Federal Reserve.

Trained in the Customer Service Department to assist as needed.

Collaborated effectively with cross-functional teams throughout the bank to enhance overall performance

Other related duties as needed