Sheila McIvor
Bowling Green,KY
Summary
Dynamic office manager with extensive experience at Allstate Insurance Co, excelling in customer service and problem-solving. Proven track record of enhancing operational efficiency and mentoring staff. Proficient in Microsoft Office and adept at maintaining confidentiality while managing sensitive information. Committed to fostering teamwork and achieving organizational goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Lab Tec/ Supervisor
Graham Photography
09.2000 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Worked with several different programs. Microsoft Office, Adobe, cross trained in all office programs.
Office Manager
Allstate Insurance Co
07.1986 - 04.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Office Manager
Rex TV And Appliance
05.1986 - 08.1988
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Education
Office Management
Kentucky Technological College
Bowling Green, KY05.1984
General - General Studies
Bowling Green High
Bowling Green, KY05.1983
Skills
Office Experience with many programs used
Customer service in all positions I have held
Problem solving I have worked with Customers, Lenders and all around officer issues
Accomplishments
The accomplishment I have created for myself have been going from hands on, to computer programs. I have a need to learn something new with every job I have ever had.
My customer service experience and employee support is the base of any business.
I have held a Kentucky State Insurance license. Without a supporting company that has ran out.
Certification
Kentucky State Insurance license for property and casualty.
Additional Information
All the jobs listed has since closed.
Graham Photography - closed
Allstate Insurance - Agents retired and sold their book of business
Rex TV and Appliance- closed all Kentucky stores.
The time laps in 2 year. I was give home health care to my elderly Mother.
Timeline
Lab Tec/ Supervisor
Graham Photography
09.2000 - 06.2023
Office Manager
Allstate Insurance Co
07.1986 - 04.2000
Office Manager
Rex TV And Appliance
05.1986 - 08.1988
Office Management
Kentucky Technological College
General - General Studies
Bowling Green High
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