Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Overview
Activities
References
Languages
Timeline
Generic
Sheila McKenzie

Sheila McKenzie

Columbia,MD

Summary

Insightful manager with a proven track record of enhancing operations through effective employee motivation strategies and rigorous policy enforcement. Proficient in industry best practices, market trends, and regulatory requirements, employing an analytical approach to business planning and daily problem-solving. Experienced in project management, adept at leading teams to achieve both short- and long-term goals while managing budgets and monitoring costs.


Talented florist and event manager with over 25 years of experience, known for leveraging consultative sales techniques to deliver creative and unique floral designs. Deep understanding of seasonal products, cost-effective pricing, and wholesale availability, ensuring exceptional service delivery and client satisfaction.


Collaborative leader dedicated to fostering an engaged and empowering work culture by partnering with coworkers and stakeholders. Skilled in building and maintaining strong relationships across diverse settings, thriving in dynamic and fast-paced environments.

Overview

25
25
years of professional experience

Work History

Manager and Florist Designer

McKFlowers
09.2019 - Current
  • Manager the flowers shop, create and design magnificent flowers arrangements, maintaining the Florist revenue, profitability, and quality goals.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.

Florist Designer

Agaphe Flowers
01.2021 - 02.2022
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.

Event and Marketing Management

Stars Design Events LLC
01.2016 - 01.2021
  • Plan and execute national and local events with attendance ranging from 50 to 10,500 participants
  • Develop and manage budgets, meetings, hire and supervise office staff, vendors/suppliers including décor, entertainment, audio visual production, ground transportation, kids’ program, event security and registration
  • Slashed payroll/benefits administration costs 30% by negotiating pricing and fees while ensuring the continuity and enhancements of services.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Answered general marketing department inquiries by email, phone, and mail.

Restaurant Manager (College Practicum)

Maiwand Kabob
01.2019 - 07.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff. Ensuring the efficient restaurant operation, offering a great customer services standard, ensuring all food safety procedures are strictly adhered to according to sanitary regulations, work closely with owner and team member to meet revenue objectives, implement appropriate strategies to resolve adverse trends and improve sales, maintain safe working conditions
  • Follow company policies and procedures regarding the handling of cash, property, products and equipment
  • Audit inventory levels to ensure product availability, and order products as necessary.

Event Manager and Event Planner

Kontiki Caribbean Events Room
08.2009 - 01.2016
  • Achievement: - Increased sales volume in Kontiki by 95%
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Marketing and Sales promoter for conferences, meetings and weddings
  • Build strong relationships with customers to understand their needs
  • Planning and organizing events, parties, conferences, meetings and weddings. Establishing budgets
  • Recognize opportunities and areas for the cost savings
  • Make sure every event stick to budget
  • Developed personal inventory of elegant event equipment’s like chairs, tables, fountains, silverware and other decorative items
  • Including the training of the personnel to reach the achieved achievements.

Event Coordinator Manager

Pleasure Restaurant
01.2006 - 01.2008
  • Achievement: - I implemented a strategic organizational development plan applied to the 15 employees of the company, which resulted in the recovery of 70% of the customer portfolio, loyalty of them and attraction of new customers, thanks to the motivation and sense of Belonging, general objective of the strategy
  • Planning and organizing events for 300 or more people
  • Conducted research to identify new opportunities for bringing about innovation in events.

Director Executive

Netcaribe Institute
01.2000 - 01.2006
  • Achievement: Led the development of innovative products for market growth and increased customer satisfaction.
  • Oversaw mergers and acquisitions activities that contributed to significant growth in market share and profitability.
  • Management of the certification project so that all students have a national recognized degree
  • Negotiated favorable contracts with suppliers to secure competitive pricing and terms for the organization.
  • This project was an internal case of success for the complexity and for its achievement in record time
  • Plan, organize, coordinate, evaluate the effectiveness of the company, coordination of marketing and sales, leadership, communication skills, decision making.

Education

Bachelor of Arts - Bachelor of Business Administration

National Business School of Computer & Electronics
San Jose, CR
12.1992

Bachelor of Arts - Bachelor in Computer Administration

National Business School of Computer & Electronics
San Jose, CR
09.1991

Event Management Certificate Program -

International Institute of Tourism Studies, George Washington University School of Business
Washington, DC
01.2019

M.D. - Master's Degree in Business Management

MasterClass
Burlington, MA
2012

Master of Science - Bachelor’s And Master’s in Metaphysical Science

University of Sedona And Metaphysics
Sedona, AZ
06.2025

Project Management Professional

Udemy
Columbia, MD
07.2024

Real Estate SalesPerson

The Ce Shop
Columbia, MD
10.2023

Associate of Science - Counseling Fundamental

Hope Bible Church Counseling Center (HBCC)
Columbia, MD
04.2023

Doctor in General Medical Incomplete

Medicine School - Hispanoamerican University
San Jose, CR

Meeting And Event Planning

International Association For Continuing Education
Tampa, FL
03.2018

Associate of Arts - Computer Installation And Repair Technology

Netcaribe Institute
San Jose, CR
2000

Seminar How to Teach / Basic pedagogy course -

Netcaribe Institute

Associate of Arts - Sales And Marketing Education

Institute of Public And Administrative Relations
San Jose, Costa Rica
1990

High School Diploma -

High School/GED
CR
12.1983

Wedding Planning 101 Certificate -

Universal Class IACET

Certified Meeting Management Conference -

Villa Allegre

Bilingual Administrative Assistant -

Netcaribe Institute

Skills

  • Passionate & Enthusiastic
  • Energetic & Drive
  • Creative & Innovative
  • An Analytical Mind
  • Ability to prioritize & delegate
  • Time Management
  • Vision, Strategy & Execution
  • Project management
  • Customer/Client Services focus (Internal & external)
  • Problem-Solving Analysis
  • Communication Proficiency (Oral & written)
  • Active Listening Decision-Making
  • Teamwork orientation & Team Leadership
  • Staff Management, Training and Development

Accomplishments

  • Received sponsorship of $30,000.00 and the recognition of the William and Flora Hewlett Foundation for the project, Reproductive Health and Family Planning.
  • Coordinator of the health committee Partner of American.
  • Counseling and coaching for single mothers, youth and domestic violence.

Professional Overview

Passionate and enthusiastic professional with a proven ability to drive creative and innovative solutions through analytical thinking. Skilled with strong abilities of prioritizing tasks, delegating effectively, and managing time efficiently to achieve organizational goals, and project execution. 


Adept at developing and implementing an executing strategic visions to drive project success, with a strong focus on project management and delivering exceptional customer/ client service satisfaction both internally and externally. Excels in problem-solving and communication, with a focus on active listening skills to make informed decisions.


 Proven leadership in fostering teamwork and achieving organizational goals through effective staff management, facilitating training, and development initiatives. Confident and persuasive, excelling in engaging diverse customers to boost brand loyalty and satisfaction, with meticulous attention to detail.


Activities

  • Volunteer in the community of older adults and support for single mothers.
  • Collaborator at the Pro Limon Development Foundation (FUNPRODELI).
  • Coordinator of the Health Commission of the Companions of the Americas Costa Rica - Oregon Official program of the women and families of the program. 1424 K Street NW # 700 Washington, DC 20005
  • Member of the Board of Directors: NoticiasCaribenas S. A. President, Netcaribe STC S.A. President, Netcaribe McKenzie SA President and majority shareholder
  • Representative of the Neighborhood Network against Organized Crime in the community
  • Member of the youth education and guidance group.
  • Participate in the workshop, "Looking to the future, increasing capacity" in the city of Quito Ecuador.
  • Trainer of elderly in technology and social media to help them combating isolation, helping to improve cognitive capacity, increasing their sense of self-competence and have a beneficial overall impact on their mental health and well-being.

References

They will be sent to me immediately

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Florist Designer

Agaphe Flowers
01.2021 - 02.2022

Manager and Florist Designer

McKFlowers
09.2019 - Current

Restaurant Manager (College Practicum)

Maiwand Kabob
01.2019 - 07.2019

Event and Marketing Management

Stars Design Events LLC
01.2016 - 01.2021

Event Manager and Event Planner

Kontiki Caribbean Events Room
08.2009 - 01.2016

Event Coordinator Manager

Pleasure Restaurant
01.2006 - 01.2008

Director Executive

Netcaribe Institute
01.2000 - 01.2006

Bachelor of Arts - Bachelor of Business Administration

National Business School of Computer & Electronics

Bachelor of Arts - Bachelor in Computer Administration

National Business School of Computer & Electronics

Event Management Certificate Program -

International Institute of Tourism Studies, George Washington University School of Business

M.D. - Master's Degree in Business Management

MasterClass

Master of Science - Bachelor’s And Master’s in Metaphysical Science

University of Sedona And Metaphysics

Project Management Professional

Udemy

Real Estate SalesPerson

The Ce Shop

Associate of Science - Counseling Fundamental

Hope Bible Church Counseling Center (HBCC)

Doctor in General Medical Incomplete

Medicine School - Hispanoamerican University

Meeting And Event Planning

International Association For Continuing Education

Associate of Arts - Computer Installation And Repair Technology

Netcaribe Institute

Seminar How to Teach / Basic pedagogy course -

Netcaribe Institute

Associate of Arts - Sales And Marketing Education

Institute of Public And Administrative Relations

High School Diploma -

High School/GED

Wedding Planning 101 Certificate -

Universal Class IACET

Certified Meeting Management Conference -

Villa Allegre

Bilingual Administrative Assistant -

Netcaribe Institute
Sheila McKenzie