SHEILA MICHEL
Lansing,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Nursing Assistant position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Store Manager
Sephora USA
12.2020 - 10.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Victoria's Secret & PINK
06.2014 - 11.2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
No Degree - Certified Nursing Assistant
Prarie State College
Chicago Heights, IL03.2024
Bachelor of Science - Management
University of Phoenix
Tempe, AZ02.2011
Skills
- Compassionate
- Reliable team player
- HIPAA Compliance
- Bedside manner
- Dementia and Alzheimer's knowledge
- Conducting intakes
- Documenting behaviors
- Patient Relations
Certification
- CNA - Certified Nurse Assistant
Languages
Haitian Creole
Elementary
Timeline
Store Manager
Sephora USA
12.2020 - 10.2022
Store Manager
Victoria's Secret & PINK
06.2014 - 11.2020
No Degree - Certified Nursing Assistant
Prarie State College
Bachelor of Science - Management
University of Phoenix